Key Account Manager

1 month ago

Cape Town, South Africa Peach Payments Full time

**Why we’re hiring for this role**:
We’re looking for an experienced Key Account Manager to join our sales team for the Enterprise Sales, South Africa.

**How you’ll be making a difference**:

- Generate sales among client accounts, including upselling and cross-selling
- Operate as the point of contact for assigned customers
- Develop and maintain long-term relationships with accounts
- Make sure clients receive requested products and services in a timely fashion
- Communicate client needs and demands within the appropriate internal teams
- Forecast and track client account metrics
- Manage projects within client relationships, working to carry out client goals while meeting company goals
- Identify opportunities to grow business with existing clients
- Coordinate with staff members working on the same account to ensure consistent service
- Collaborate with sales team to reach prospective clients
- Service multiple clients concurrently, often meeting deadlines
- Keep records of client transactions
- 40% of your time will be spent on managing and nurturing the existing merchants in our portfolio including up
- and cross-selling to them
- 30% of your time will be spent on project managing the go live projects for new enterprise clients
- 20% of your time will be spent in finding new business opportunities
- 10% of your time will be spent in pipeline management

**We're looking for someone who has**:

- 5-9 years experience in customer/client-facing role, with a track record of top performance.
- Ability to understand the Peach Payments API and build great relationships with highly technical customers.
- Ability to understand complex enterprise requirements and craft custom solutions.
- Ability to operate in a highly ambiguous and fast-paced environment.
- Demonstrated passion for the start-up community and new technology businesses.
- Strong interest in technology and the payments industry
- Key Account Management Experience
- Client-Focused Solutions Experience
- Project Management Skills
- Ability to Communicate Client Needs with Staff
- Talent for Influencing Client Management
- Ability to Manage Multiple Projects and Relationships Simultaneously
- Great negotiation, listening and communication skills
- Ideally, a Bachelors Degree
- Preferably prior experience at a growth stage Internet/software company/Digital Marketing Agency
- Preferably prior experience in enterprise sales
- Preferably prior experience in the payments industry and/or online payments industry

**What do people say about working here?**

We have a diverse, community-orientated team where failure is allowed. We fail fast but aim to succeed even quicker as we’re committed to enabling entrepreneurs.

**We are a Hybrid Team**
This means that our teams predominantly work out of the office. We expect you to have a home or other office set-up, with reliable internet access. Team members have the option of going to a work space or office closest to them, where this allows. We may, from time to time, request team members to come to the office or travel to a location out of your area for complete team Meet-Ups
- We value diversity at Peach and therefore we are committed to inclusion across race, gender, age, religion, identity, and experiences._

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