Key Account Manager

1 week ago

Cape Town, South Africa Peach Payments Full time

Why we’re hiring for this role:

We’re looking for an experienced Key Account Manager to join our sales team for the Enterprise Sales, South Africa.

As a Key Account Manager you will play a fundamental role in achieving our ambitious customer acquisition, retention and revenue growth objectives. You will be the person in charge of managing a company's relationships with its customers - in charge of building long-term relationships with a group of customers and generally stay with customers for the length of their relationship with the company. Your goal is to keep clients or accounts as long as possible and to grow Peach's share-of-volume. You also may be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof. Tasks may involve project management, strategic planning, sales support, product design, service application, logistics, and marketing.

How you’ll be making a difference:

- Generate sales among client accounts, including upselling and cross-selling
- Operate as the point of contact for assigned customers
- Develop and maintain long-term relationships with accounts
- Make sure clients receive requested products and services in a timely fashion
- Communicate client needs and demands within the appropriate internal teams
- Forecast and track client account metrics
- Manage projects within client relationships, working to carry out client goals while meeting company goals
- Identify opportunities to grow business with existing clients
- Coordinate with staff members working on the same account to ensure consistent service
- Collaborate with sales team to reach prospective clients
- Service multiple clients concurrently, often meeting deadlines
- Keep records of client transactions
- 40% of your time will be spent on managing and nurturing the existing merchants in our portfolio including up- and cross-selling to them
- 30% of your time will be spent on project managing the go live projects for new enterprise clients
- 20% of your time will be spent in finding new business opportunities
- 10% of your time will be spent in pipeline management

We're looking for someone who has:

- 5-9 years experience in customer/client-facing role, with a track record of top performance.
- Ability to understand the Peach Payments API and build great relationships with highly technical customers.
- Ability to understand complex enterprise requirements and craft custom solutions.
- Ability to operate in a highly ambiguous and fast-paced environment.
- Demonstrated passion for the start-up community and new technology businesses.
- Strong interest in technology and the payments industry
- Key Account Management Experience
- Client-Focused Solutions Experience
- Project Management Skills
- Ability to Communicate Client Needs with Staff
- Talent for Influencing Client Management
- Ability to Manage Multiple Projects and Relationships Simultaneously
- Great negotiation, listening and communication skills
- Ideally, a Bachelors Degree
- Preferably prior experience at a growth stage Internet/software company/Digital Marketing Agency
- Preferably prior experience in enterprise sales
- Preferably prior experience in the payments industry and/or online payments industry

What do people say about working here?
We have a diverse, community-orientated team where failure is allowed. We fail fast but aim to succeed even quicker as we’re committed to enabling entrepreneurs.

We are a Hybrid Team
This means that our teams predominantly work out of the office. We expect you to have a home or other office set-up, with reliable internet access. Team members have the option of going to a work space or office closest to them, where this allows. We may, from time to time, request team members to come to the office or travel to a location out of your area for complete team Meet-Ups

We value diversity at Peach and therefore we are committed to inclusion across race, gender, age, religion, identity, and experiences.

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