Customer Service Representative
7 months ago
Isando
- Posted 5 hours ago
**Main job function**
Manage large amount of incoming/ outgoing calls
Assist customers with commercial vehicle breakdown issues
Generate red alerts and escalation to higher management within reasonable time frame
Building sustainable relationship and trust with customer through interactive communication
Obtain accurate valid and complete information by using the correct tools supplied
Meet customer team targets
Keep records of customer interactions and process customer complaints and file documents
Follow communication procedure, guidelines and policies set by the Company
Handle customer complaints and provide appropriate solution and alternatives within the time limits
Follow up and ensure case is resolved within the time frame
Go the extra mile to engage with the customer to resolve his complaint
**Qualifications**
Minimum Matric
higher tertiary qualification will be an advantage
**Criteria**
Code 8 license
Minimum 2 years in similar role
Read, Write and Speak English
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skill and active listening
Familiarity with CRM systems and practices
Excellent communication skills
R 8000 - R 10 000 basic
Provident fund + medical allowance
-
Customer Service Agent
6 months ago
Isando, South Africa Jobs 4 All Full timePosition: Customer Service Agent - Must be from the trucking repair industry Branch: Isando - Gauteng Reporting Manager: Customer Service Supervisor **Salary**: 8 000 - 10 000 - Manage large number of incoming / outgoing calls. - Generate red alerts and escalation to higher management within reasonable time frame. - Building sustainable relationship and...
-
Sales Representative
6 months ago
Isando, South Africa EclecticHR Full time**Company Description** **Role Description** This a full-time on-site Sales Representative role that will involve promoting and selling our logistics/warehousing services. We are based in Isando, Johannesburg. The Sales Representative will be responsible for building and maintaining relationships with clients, generating leads, negotiating contracts, and...
-
Sales Representative
9 months ago
Isando, South Africa Chainlink Recruitment Full timeOur client in Isando, Kempton Park is seeking the services of an External Sales Representative in Road Safety environment Must be able to travel extensively
-
Service Supervisor Administrator Global Grade 09
7 months ago
Isando, South Africa Barloworld Equipment Full time**Key Output** - Manage tools in the Tool store and Service department. - Manage all consumables (DtD consumables, PPE) for service. - Schedule calibrations, verifications, and compliance testing. - Create PRs for service Department (create PRs and Migo goods received) - Good receive all assets and physical equipment that will be use over a period. - Verify...
-
Executive Assistant
8 months ago
Isando, South Africa Barloworld Equipment Full time**Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - Screen calls and/or route queries to relevant people - Coordinate and consolidation of monthly reports for Customer Fulfilment...
-
Customer Service Clerk Internship
6 months ago
Isando, South Africa The Beverage Company Full timeDuties & Responsibilities - Correct and accurate record keeping of all communication directly or indirectly with all customers and suppliers (Transuite meeting update). - Comply to internal company policies. - Delegating orders received from customers to said controller. - Completion of tasks within time and within the allocated budget. - Responsible for...
-
Service Team Leader
3 days ago
Isando, South Africa Johnson Controls Full time**Job Details** **What you will do** We are seeking for a Service team Leader to lead, supervise and coordinate the activities of a front line delivery team (e.g. technicians, etc.) in order to ensure quality service, pull through and flawless execution of contractual/order obligations across the Sub Saharan area. At this role, you will report to our...
-
Isando, South Africa Barloworld Equipment Full time**Key Output** - Carry out scheduled and preventative maintenance and repairs as per OEM requirements. - Systematic and efficiently troubleshoot and diagnose machine systems problems and carry out repairs on earthmoving equipment on customer sites. - Compile accurate customer machine reports that include failure analysis, condition, service, Machine...
-
Sales Representative
14 hours ago
Isando, South Africa Super Rent Full timeAchieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. Personally contacts and secures new business accounts/customers. **CORE FUNCTIONS**: - Promotes/sells/secures orders from existing and prospective customers through...
-
Mechanic General X3 Field Service Global Grade 08
5 months ago
Isando, South Africa Barloworld Equipment Full time**Key Output** - Carry out scheduled and preventative maintenance and repairs as per OEM requirements. - Systematic and efficiently troubleshoot and diagnose machine systems problems and carry out repairs on earthmoving equipment on customer or BWE sites. - Compile accurate customer machine reports that include failure analysis, condition, service, Machine...
-
Customer Relationship Liaison
3 days ago
Isando, South Africa Paradigm Recruitment Full timeSenior Customer Relationship Liaison (Office Automation industry) - Isando area **Requirements**: Must have experience in the office automation industry Previous exp. in the role of sales, client liaison / customer relationship management essential Excellent communication skills & should be very well presented Must have the ability to provide superior...
-
External Sales Representative
5 days ago
Isando, South Africa Uminathi Support Services Full time**MAIN PURPOSE OF THE JOB** Meeting set sales targets maintain and grow the company’s customer base and market share by promoting and selling the company’s products with world class service and competitive pricing. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Matric Certificate - Valid Driver’s licence is essential - Computer Literacy is essential (MS...
-
Specialist: Technician
6 months ago
Isando, South Africa Motus Corporation Full timeTo Diagnose faults, repair and conduct set vehicle services vehicles according to prescribed standards of Isuzu South Africa Deliver high quality technical expertise to satisfy customers and honor Isuzu Service delivery values. Adhere to Company’s and Isuzu South Africa policies, procedures, expectations regarding your position as Motor Vehicle...
-
Service Manager
7 months ago
Isando, South Africa Hill Appointments Full time**We are currently seeking a Service and Sales Admin Manager to oversee the service activities of our division. The Service Manager will report to the Sales Manager and will be responsible for managing the service staff, directing and supervising their activities in line with Company policy and management requirements.** **Responsibilities:The Service...
-
Internal Vacancy
7 months ago
Isando, South Africa Motus Corporation Full timeTo provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties. To maximize the profitability of the Service department by means of effective costing and claims within warranty...
-
Service Delivery Specialist
2 months ago
Isando, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeService Delivery Specialist – IsandoAs a Service Delivery Specialist, you will be accountable for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping, discipline, and safety. Your role will involve delivering professional and efficient services to...
-
Service Manager
3 months ago
Isando, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeService Manager – Isando Accountable for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping, discipline, and safety. Deliver professional and efficient services to customers, while providing comprehensive support. Ensure all service operations...
-
Business Nalyst Global Grade 11
1 month ago
Isando, South Africa Barloworld Equipment Full time**Key Outputs** - Produce BA artefacts, when required - Create use cases, flow/context diagrams as well as Business Case and Requirement analysis documentation for projects and changes allocated - Document business processes, functional and non-functional requirement (if applicable) - Stakeholder management - liaison with key business-unit’s...
-
Hvac+r Service Technician, Isando
5 days ago
Isando, South Africa Johnson Controls Full timeHVAC+R Service Technician, Isando - WD30137158025 *** **What you will do** HVAC+R Service Technician will be reporting to Customer Service Manager, Africa. You will be supporting customers by executing the tasks of installation and commissioning of equipment, planned/unplanned maintenance, and repairs as well as servicing of equipment as per Service...
-
Product Support Coordinator Global Grade 09
3 weeks ago
Isando, South Africa Barloworld Equipment Full timeKey Outputs - Generate parts and service turnover - Manage and maintain the data integrity (customer and machine master data: contacts, visits, machine population etc.) in the CRM (SAP & C4C) System - Manage the branch/depot/regions sales representatives, Sales funnel alignment with marketing campaigns - Execute Forecast Reports to the Product Support Team -...