Customer Service Representative

7 months ago


Isando, South Africa Armstrong Appointments Full time

Isando
- Posted 5 hours ago

**Main job function**

Manage large amount of incoming/ outgoing calls

Assist customers with commercial vehicle breakdown issues

Generate red alerts and escalation to higher management within reasonable time frame

Building sustainable relationship and trust with customer through interactive communication

Obtain accurate valid and complete information by using the correct tools supplied

Meet customer team targets

Keep records of customer interactions and process customer complaints and file documents

Follow communication procedure, guidelines and policies set by the Company

Handle customer complaints and provide appropriate solution and alternatives within the time limits

Follow up and ensure case is resolved within the time frame

Go the extra mile to engage with the customer to resolve his complaint

**Qualifications**

Minimum Matric

higher tertiary qualification will be an advantage

**Criteria**

Code 8 license

Minimum 2 years in similar role

Read, Write and Speak English

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skill and active listening

Familiarity with CRM systems and practices

Excellent communication skills

R 8000 - R 10 000 basic

Provident fund + medical allowance


  • Customer Service Agent

    6 months ago


    Isando, South Africa Jobs 4 All Full time

    Position: Customer Service Agent - Must be from the trucking repair industry Branch: Isando - Gauteng Reporting Manager: Customer Service Supervisor **Salary**: 8 000 - 10 000 - Manage large number of incoming / outgoing calls. - Generate red alerts and escalation to higher management within reasonable time frame. - Building sustainable relationship and...

  • Sales Representative

    6 months ago


    Isando, South Africa EclecticHR Full time

    **Company Description** **Role Description** This a full-time on-site Sales Representative role that will involve promoting and selling our logistics/warehousing services. We are based in Isando, Johannesburg. The Sales Representative will be responsible for building and maintaining relationships with clients, generating leads, negotiating contracts, and...

  • Sales Representative

    9 months ago


    Isando, South Africa Chainlink Recruitment Full time

    Our client in Isando, Kempton Park is seeking the services of an External Sales Representative in Road Safety environment Must be able to travel extensively


  • Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Manage tools in the Tool store and Service department. - Manage all consumables (DtD consumables, PPE) for service. - Schedule calibrations, verifications, and compliance testing. - Create PRs for service Department (create PRs and Migo goods received) - Good receive all assets and physical equipment that will be use over a period. - Verify...

  • Executive Assistant

    8 months ago


    Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - Screen calls and/or route queries to relevant people - Coordinate and consolidation of monthly reports for Customer Fulfilment...


  • Isando, South Africa The Beverage Company Full time

    Duties & Responsibilities - Correct and accurate record keeping of all communication directly or indirectly with all customers and suppliers (Transuite meeting update). - Comply to internal company policies. - Delegating orders received from customers to said controller. - Completion of tasks within time and within the allocated budget. - Responsible for...

  • Service Team Leader

    3 days ago


    Isando, South Africa Johnson Controls Full time

    **Job Details** **What you will do** We are seeking for a Service team Leader to lead, supervise and coordinate the activities of a front line delivery team (e.g. technicians, etc.) in order to ensure quality service, pull through and flawless execution of contractual/order obligations across the Sub Saharan area. At this role, you will report to our...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Carry out scheduled and preventative maintenance and repairs as per OEM requirements. - Systematic and efficiently troubleshoot and diagnose machine systems problems and carry out repairs on earthmoving equipment on customer sites. - Compile accurate customer machine reports that include failure analysis, condition, service, Machine...

  • Sales Representative

    14 hours ago


    Isando, South Africa Super Rent Full time

    Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. Personally contacts and secures new business accounts/customers. **CORE FUNCTIONS**: - Promotes/sells/secures orders from existing and prospective customers through...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Carry out scheduled and preventative maintenance and repairs as per OEM requirements. - Systematic and efficiently troubleshoot and diagnose machine systems problems and carry out repairs on earthmoving equipment on customer or BWE sites. - Compile accurate customer machine reports that include failure analysis, condition, service, Machine...


  • Isando, South Africa Paradigm Recruitment Full time

    Senior Customer Relationship Liaison (Office Automation industry) - Isando area **Requirements**: Must have experience in the office automation industry Previous exp. in the role of sales, client liaison / customer relationship management essential Excellent communication skills & should be very well presented Must have the ability to provide superior...


  • Isando, South Africa Uminathi Support Services Full time

    **MAIN PURPOSE OF THE JOB** Meeting set sales targets maintain and grow the company’s customer base and market share by promoting and selling the company’s products with world class service and competitive pricing. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Matric Certificate - Valid Driver’s licence is essential - Computer Literacy is essential (MS...

  • Specialist: Technician

    6 months ago


    Isando, South Africa Motus Corporation Full time

    To Diagnose faults, repair and conduct set vehicle services vehicles according to prescribed standards of Isuzu South Africa Deliver high quality technical expertise to satisfy customers and honor Isuzu Service delivery values. Adhere to Company’s and Isuzu South Africa policies, procedures, expectations regarding your position as Motor Vehicle...

  • Service Manager

    7 months ago


    Isando, South Africa Hill Appointments Full time

    **We are currently seeking a Service and Sales Admin Manager to oversee the service activities of our division. The Service Manager will report to the Sales Manager and will be responsible for managing the service staff, directing and supervising their activities in line with Company policy and management requirements.** **Responsibilities:The Service...

  • Internal Vacancy

    7 months ago


    Isando, South Africa Motus Corporation Full time

    To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties. To maximize the profitability of the Service department by means of effective costing and claims within warranty...


  • Isando, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Service Delivery Specialist – IsandoAs a Service Delivery Specialist, you will be accountable for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping, discipline, and safety. Your role will involve delivering professional and efficient services to...

  • Service Manager

    3 months ago


    Isando, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Service Manager – Isando   Accountable for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping, discipline, and safety. Deliver professional and efficient services to customers, while providing comprehensive support. Ensure all service operations...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Produce BA artefacts, when required - Create use cases, flow/context diagrams as well as Business Case and Requirement analysis documentation for projects and changes allocated - Document business processes, functional and non-functional requirement (if applicable) - Stakeholder management - liaison with key business-unit’s...


  • Isando, South Africa Johnson Controls Full time

    HVAC+R Service Technician, Isando - WD30137158025 *** **What you will do** HVAC+R Service Technician will be reporting to Customer Service Manager, Africa. You will be supporting customers by executing the tasks of installation and commissioning of equipment, planned/unplanned maintenance, and repairs as well as servicing of equipment as per Service...


  • Isando, South Africa Barloworld Equipment Full time

    Key Outputs - Generate parts and service turnover - Manage and maintain the data integrity (customer and machine master data: contacts, visits, machine population etc.) in the CRM (SAP & C4C) System - Manage the branch/depot/regions sales representatives, Sales funnel alignment with marketing campaigns - Execute Forecast Reports to the Product Support Team -...