Service Manager

6 months ago


Isando, South Africa Hill Appointments Full time

**We are currently seeking a Service and Sales Admin Manager to oversee the service activities of our division. The Service Manager will report to the Sales Manager and will be responsible for managing the service staff, directing and supervising their activities in line with Company policy and management requirements.**

**Responsibilities:The Service Manager will be responsible for, but not limited to, the following duties:Signing of tenders, quotations and other relevant documents as per laydown division policy.**
**Managing the service activities of the division within the parameters of the set sales and expense budgets.**
**Facilitating and finalizing SLA's.**
**Motivating and maintaining morale of staff.**
**Keeping Management informed of all market/competitor activities and trends, which have a bearing on our business.**
**Profitably increasing the market share of our products and systems.**
**Developing, managing, and maintaining a cost-effective process for quotation of projects based Systems and Products with regards to Service Management.**
**Working closely with Account Managers and IT Managers to ensure planning and development of orders and growth targets are met.**
**Leading, managing, and motivating the service team with the objective of reaching the sales budgets whilst operating within the Companys agreed sales and marketing policies.**
**Communicating market intelligence, industry, competitive trends as well as commercial issues to the Product Managers and the Sales Manager.**
**Identifying and implementing training needs and engineering development for staff.**
**Promoting and ensuring, through the process of advice, training, and support, the maintenance of the Companys required levels of product quality and Technical, Engineering, and Service competence.**
**Supporting the Companys Quality Assurance and promoting Technical, Engineering and Service quality levels within the Service department.**
**Advising on and, where necessary, developing and approving product or engineering solutions particular to the needs of the South African market.**
**Advising on and, where necessary, providing technical training internal and external.**
**Developing and maintaining safety standards and legal requirements within the department.**
**Submitting a monthly report to Management detailing the relevant information as requested in the monthly report schedule.**
**Holding regular weekly meetings with service staff to ensure that they are directing their efforts correctly and are operating within the bounds of the Companys marketing policy.**
**Implementing and maintaining contact with senior and middle management of customers and clients in areas controlled by your division, including specifiers.**
**Recommending pricing and discount structure to all customers controlled by your division.**
**Attending a weekly sales meeting and providing relevant input regarding the service department.**
**Requirements:3-4 years of sales experience and managing a team.**
**Strong understanding of customer and marketing dynamics.**
**Attributes:Strong problem-solving skills and team player attributes.**
**Good communication and presentation skills.**
**Autonomous and attention to detail is essential.**
**Commitment to deliveries.**
**Able to work under pressure.**
**Self-motivated, ambitious, and career-oriented.**
**Measureable Objectives:Meeting the sales target for the product group set by the company.**
**Achieving what is set out in the product and Sales plan.**
**Forecasting to an accuracy of 90-95%.**
**Achieving relevant quarterly and annual KPAs.**

**Job Types**: Full-time, Permanent

Pay: R500 000,00 - R700 000,00 per year

**Experience**:

- HVAC: 2 years (required)
- IT Infrastructure: 2 years (required)


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