Product Support Coordinator Global Grade 09
2 weeks ago
Key Outputs
- Generate parts and service turnover
- Manage and maintain the data integrity (customer and machine master data: contacts, visits, machine population etc.) in the CRM (SAP & C4C) System
- Manage the branch/depot/regions sales representatives, Sales funnel alignment with marketing campaigns
- Execute Forecast Reports to the Product Support Team
- CVA Administration, Effective self-management, and performance ownership
- Assist in CRM (C4C) data capturing, maintenance, and analysis
- Maintaining an accurate customer account database; PSSR/CSC agent allocation and customer industry code
- Updating and completeness of AMT data as it pertains to component forecasting
- Monitor component review status in AMT, identify exceptions and action accordingly
- Liaise with Central Demand Planning Team regarding CPRO orders placed by region
- General administration and management of the department
- Achievement of a team environment that enables maximum productivity and profitability
- Ensure completeness of AMT data
a. Service Meter Reading hours
b. Last component change-out
c. Strategy changes
**Qualification, Experience and Competencies**
- Minimum Requirements: Grade 12.
- 2 Years relevant business experience (technical/mechanical/sales environment a bonus
- High competence in Microsoft Office SAP and CRM exposure
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