Service Team Leader
5 days ago
**Job Details**
**What you will do**
We are seeking for a Service team Leader to lead, supervise and coordinate the activities of a front line delivery team (e.g. technicians, etc.) in order to ensure quality service, pull through and flawless execution of contractual/order obligations across the Sub Saharan area. At this role, you will report to our Service Manager.
**How you will do**
- Build a climate that energizes team members to ensure assigned contracts or projects are executed while meeting or exceeding defined performance targets, such as gross margin, pull through, productivity & profitability.
- Responsible for execution in compliance with contractual obligations (accurate, on-time, billed, within budget & scope of contract) and applicable legal requirements.
- Completion of all administrative requirements as defined by the business
- Ensure customer satisfaction through reviewing and interpreting customer requirements, contract terms and conditions.
- Assist with site coordination tasks in order to ensure high productivity and cost efficiency in execution. This includes representing JOHNSON CONTROLS at site coordination meetings, determining appropriate staffing levels & resources, coordinating subcontractors, project administration, contract resolution, etc.
- Drive identification of sales leads, pull through and change orders through the front-line delivery team.
- Responsible for estimate completion and reviews and manage follow up of pull through orders.
- Tasked with goals for gross margin delivery and profitability.
- Recruit, hire and retain front line delivery teams to maintain proper staffing levels in conjunction with CSM/Field Ops Manager.
- Prepare and deliver clear performance expectations, performance reviews, coaching and development plans for all front-line delivery team members.
- Ensure front line delivery teams are trained and updated on safety standards and safety equipment. Champion safety culture in work execution.
- Provide technical support and coaching.
- Track actual labor & material costs and revenues due to ensure accurate customer invoicing.
- Focus on reducing WIP values in conjunction with the ASBM and CSM/Field Ops Manager
- Make purchasing decisions as needed to ensure work is executed in the most productive & cost-efficient manner
- Ensure ongoing understanding, focus and monitoring of all Integrity, Ethics, DOA, BOS and EHS standards, processes, and procedures
- Ensure the use of all PPE, conduct risk assessments, and ensure that work is conducted in a healthy and safe environment
- Costing of proposals to achieve financial goals and targets
- Management of efficiency and productivity of Staff and Technicians
**What we look for**
**Required**
- Minimum of 5 years
- experience in the HVAC industry
- Ability to discuss technical concepts
- Experience in mechanical and related controls systems
- Valid Driver-s License
- Valid Passport for travel
- Mechanical/Electrical Engineering qualification or equivalent
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