Customer Specialist

4 weeks ago


Cape Town, South Africa Boldr Full time

**A LITTLE BIT ABOUT Boldr**:

- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**:

- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
As a Student Success Advisor, you are responsible for managing programs and cohorts at a university, providing support and servant leadership to our students. This job description highlights the key responsibilities and expectations of the role, showcasing the support and servant leadership exhibited by the current employee in this position.

**WHY DO WE WANT YOU**:
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

**WHAT WILL YOU DO**:

- **Program and Cohort Management**:
- Manage programs and cohorts at a university, ensuring their needs are met and their goals for student success are achieved.
- Monitor and review feedback and key performance indicators (KPIs) for specific cohorts, identifying areas for improvement and implementing appropriate interventions.
- Conduct class observations to ensure quality instruction and provide valuable feedback to instructors.
- **Student Outreach**:
- Engage in proactive student outreach to establish connections and build rapport with students.
- Maintain regular contact with students, fostering first-mile connections through at least monthly calls or texts to cohorts.
- Provide ongoing support and guidance to students, addressing any questions, concerns, or challenges they may face.
- **Support and Feedback**:
- Serve as the primary point of contact for students, addressing their needs and providing timely and effective support.
- Actively listen to student feedback, acknowledging their concerns and providing appropriate resolutions.
- Collaborate with relevant departments to address feedback that requires attention and improvement.
- **Connection with At-Risk Students**:
- Monitor the progress of at-risk students and intervene as necessary to support their success.
- Regularly review progress reports and academic performance to identify students who may need additional assistance.
- Implement targeted interventions to ensure at-risk students receive the necessary support and resources.
- **Attendance and Grade Tracking**:
- Manage attendance tracking systems, ensuring accurate and up-to-date records are maintained.
- Monitor student grades and academic progress, identifying any patterns or issues that may require intervention.
- Collaborate with instructors and relevant stakeholders to address attendance or grading concerns.
- **Student Escalations**:
- Handle student escalations promptly and effectively, ensuring timely resolution and maintaining high levels of student satisfaction.
- Collaborate with internal teams to address escalated issues, advocating for students' needs and providing appropriate resolutions.

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
**YOU ARE**
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.

**YOU HAVE**
- Strong interpersonal and communication skills, with the ability to build relationships and connect with students effectively.
- Ability to provide empathetic support and servant leadership to students.
- Proven ability to manage programs and cohorts, ensuring their success and satisfaction.
- Excellent organizational and problem-solving skills.
- Ability to handle student escalations with professionalism and a customer-centric approach.
- Experience with student outreach, intervention strategies, and academic support.
- Proficiency in using technology platforms for attendance tracking and student communication

**Benefits**

Base salary + benefits.- Paid Time Off
- Training & Development
- Mental Health Support
- Global culture environment



  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Zeebra Junction Specialist Recruitment is seeking a seasoned Senior African Expedition Specialist to join our team. This role offers a unique opportunity to work with discerning high-net-worth travelers and deliver exceptional customer experiences in the high-end travel space.About Zeebra Junction Specialist RecruitmentWe are a leading recruitment agency...


  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job Title: Senior Travel SpecialistWe are seeking a highly experienced and skilled Senior Travel Specialist to join our team at Zeebra Junction Specialist Recruitment. The ideal candidate will have a strong background in the travel industry, with a focus on high-end safaris and expeditions in Africa and South America.Key Responsibilities:Design and sell...


  • Cape Town, Western Cape, South Africa Arvo Full time

    Job OverviewWe are seeking a Customer Success Specialist to join our team at Arvo, a rapidly growing South African software company. As a Customer Success Specialist, you will play a key role in ensuring the success of our clients by providing exceptional support and training on our property management solutions.


  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    Customer Experience SpecialistWe are looking for a highly skilled Customer Experience Specialist to join our team at beBee Professionals. The successful candidate will be responsible for delivering exceptional customer experiences through proactive communication, issue resolution, and product knowledge. Key qualifications include a minimum of 2 years of...


  • Cape Town, Western Cape, South Africa Switch Recruit Full time

    Job Title: Customs Product SpecialistWe are seeking a highly skilled Customs Product Specialist to join our team at Switch Recruit. As a key member of our customs team, you will be responsible for managing customs-related activities, ensuring compliance with regulations, and driving business growth.Key Responsibilities:Staff management and...


  • Cape Town, Western Cape, South Africa Emporium Human Capital Full time

    Customer Success SpecialistEmporium Human Capital is seeking a skilled Customer Success Specialist to join our team. As a key member of our team, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training and customer support.Key Responsibilities:Develop and implement...


  • Cape Town, Western Cape, South Africa HR Studio Ltd Full time

    Customer Support SpecialistWe are seeking a dedicated Customer Support Specialist to join our team at HR Studio Ltd. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.Key Responsibilities:Assist customers with inquiries via email, phone, and chat.Manage and respond to...


  • Cape Town, Western Cape, South Africa Emporium Full time

    Job Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Emporium. The ideal candidate will have a strong background in customer service, training, and accounting.Key Responsibilities:Develop and implement training plans for customersReport on training progress and provide regular...


  • Cape Town, South Africa e-Merge IT Recruitment Full time

    A venture startup providing unique insights into consumer behaviour for investors and corporate clients with a mission to deliver differentiated and in-depth consumer research, shaping investment decisions and strategic moves in the market is looking for a **Customer Insights Specialist **whose attention and efforts are on understanding customers (or...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    Job Overview: We are seeking a skilled Operational Communications Specialist to join our team at Customer Experience People SA Ltd. This role will focus on building and leading a strategic communications plan to drive engagement and support activity for all colleagues. The ideal candidate will have a strong background in marketing or a related field, with a...


  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job Title: Travel ConsultantJob SummaryZeebra Junction Specialist Recruitment is seeking a highly experienced Travel Consultant to join our team. The successful candidate will be responsible for designing and selling high-end travel itineraries to discerning clients. Ideal candidates will have significant experience in the travel industry, specifically in...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    OverviewMukuru is a dynamic and growing company seeking a skilled Customer Support Specialist to join our team. This role plays a critical part in delivering exceptional customer experiences, ensuring customer satisfaction, and promoting loyalty to the Mukuru brand.


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Customer Retention SpecialistReports to: Head of Retentions / Head of SalesSalary: R21 000 - R25 000 (+ Incentive)Location: Cape Town, HybridAbout Us:The Legends Agency is a fast-growing fintech lending to small and medium-sized businesses in the UK.Role Overview:We are looking for a Customer Retention Specialist to focus on maintaining strong...


  • Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About the Role:We are seeking a highly skilled Customer Service Specialist to join our KDP Support team in South Africa. As a Customer Service Specialist, you will be the primary point of contact for KDP users, providing timely and accurate operational assistance via various communication channels.Key Responsibilities:• Communicate effectively with...


  • Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...


  • Cape Town, South Africa Pepkor Speciality Full time

    Pepkor Speciality has a NEW POSITION available within our Direct Marketing Team,  for a Customer Engagement Specialist. The successful candidate will be responsible for tracking, compiling and reporting customer research metrics derived from Salesforce to support marketing initiatives.  Will compile data from Salesforce and organise data to develop...


  • Cape Town, South Africa ITL Full time

    A dynamic and customer-centric **specialist** must have the unique ability to multi task and effectively communicate, identify, investigate, diagnose/manage resolution of customer issues To provide solutions to queries by relaying information to customers in a user-friendly and professional manner. **Requirements**: a) Excellent interpersonal written and...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Customer Debt Recovery SpecialistJob Summary: We are seeking a highly motivated and results-driven Customer Debt Recovery Specialist to join our team at WNS Global Services. As a Customer Debt Recovery Specialist, you will be responsible for proactively contacting customers via telephone and in writing to drive collections, while maintaining...


  • Cape Town, Western Cape, South Africa HR Studio Ltd Full time

    Overview">We are seeking a dedicated and skilled Customer Support Specialist to join our team at HR Studio Ltd. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.">Salary">The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience.">Job...


  • Cape Town, South Africa JOBJACK Full time

    JOBJACK is looking for a driven, patient, and passionate problem solver to join our Customer Success Team as a Customer Success Specialist. With superior people skills and a positive attitude, a Customer Success specialist bridges the gap between sales and customer management, enhancing product value and keeping a "high-level view" of the support...