Customer Debt Recovery Specialist
2 months ago
Job Title: Customer Debt Recovery Specialist
Job Summary: We are seeking a highly motivated and results-driven Customer Debt Recovery Specialist to join our team at WNS Global Services. As a Customer Debt Recovery Specialist, you will be responsible for proactively contacting customers via telephone and in writing to drive collections, while maintaining excellent communication and negotiation skills.
Key Responsibilities:
- Proactively contact customers via telephone and in writing to drive collections.
- Work to agreed quality standards and timescales.
- Manage complaints and ensure compliance.
- Liaise with internal and external colleagues throughout the business and externally with customers.
- Deal with customer queries and internal queries within agreed SLAs to reduce customer debt.
- Maintain customer-related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records, and proactively collect information.
- Make outbound calls to customers.
- Maintain customer information on systems.
- Handle inbound calls.
Qualifications:
- Grade 12 / Matric.
- 6 to 12 months collection experience in a call center environment essential.
- Computer literate.
- Excellent verbal and written English communication skills.
- Good negotiation skills.
- Decision-making and analytical skills.
- A high level of understanding, patience, and empathy to navigate difficult customer conversations with professionalism under pressure.
- A team player with a disposition to learn.
- Objection handling ability.
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