Customer Engagement Specialist
1 day ago
We are seeking a skilled and experienced Customer Engagement Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients.
About the RoleThe ideal candidate will have a minimum of 1 year of experience in customer service and sales, with a strong background in inbound and outbound calling. Prior experience in planning and scheduling, as well as knowledge of UK-wide geography, is highly desirable.
You will be working closely with our team to deliver high-quality service to our clients. This includes managing high volumes of work efficiently, using multiple online systems, and handling objections effectively.
Key Responsibilities- Provide exceptional customer service via phone, email, and other channels
- Manage high volumes of work efficiently, prioritizing tasks and meeting deadlines
- Use multiple online systems, including Microsoft tools and bespoke in-house systems, to perform daily tasks
- Handle objections effectively, utilizing natural flair for sales and negotiation
- Minimum of 1 year of experience in customer service and sales
- Prior experience in planning and scheduling, with knowledge of UK-wide geography
- Excellent communication skills, both over the phone and via email
- Strong attention to detail, with a commitment to delivering high-quality service
- Able to manage high volumes of work efficiently
- Familiarity with multiple online systems, including Microsoft tools and bespoke in-house systems
- Experience in objection handling with a natural flair for sales
- ITC and Criminal Clear
- Grade 12
- Able to work UK shifts
- Transport provided
We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience. This is a full-time position, with benefits including transport provision and opportunities for professional development.
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