Customer Engagement Specialist

1 day ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time
SA Commercial (Pty) Ltd: Customer Engagement Specialist

We are seeking a skilled and experienced Customer Engagement Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients.

About the Role

The ideal candidate will have a minimum of 1 year of experience in customer service and sales, with a strong background in inbound and outbound calling. Prior experience in planning and scheduling, as well as knowledge of UK-wide geography, is highly desirable.

You will be working closely with our team to deliver high-quality service to our clients. This includes managing high volumes of work efficiently, using multiple online systems, and handling objections effectively.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and other channels
  • Manage high volumes of work efficiently, prioritizing tasks and meeting deadlines
  • Use multiple online systems, including Microsoft tools and bespoke in-house systems, to perform daily tasks
  • Handle objections effectively, utilizing natural flair for sales and negotiation
Requirements
  • Minimum of 1 year of experience in customer service and sales
  • Prior experience in planning and scheduling, with knowledge of UK-wide geography
  • Excellent communication skills, both over the phone and via email
  • Strong attention to detail, with a commitment to delivering high-quality service
  • Able to manage high volumes of work efficiently
  • Familiarity with multiple online systems, including Microsoft tools and bespoke in-house systems
  • Experience in objection handling with a natural flair for sales
Qualifying Criteria
  • ITC and Criminal Clear
  • Grade 12
  • Able to work UK shifts
  • Transport provided
Salary Information

We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience. This is a full-time position, with benefits including transport provision and opportunities for professional development.



  • Cape Town, Western Cape, South Africa Huzzle Full time

    We are seeking a highly motivated Customer Engagement Specialist to join our team at Huzzle. As an Appointment Setter, you will be responsible for engaging potential clients and partners through various channels, including phone, email, and social media platforms.About the RoleThis is a fantastic opportunity for individuals who enjoy building relationships...


  • Cape Town, Western Cape, South Africa Pepkor Speciality Full time

    Pepkor Speciality is seeking a skilled Customer Engagement Specialist to join its Direct Marketing Team. The successful candidate will be responsible for tracking, compiling, and reporting customer research metrics from Salesforce to support marketing initiatives. Key responsibilities include compiling data from Salesforce and organizing it to develop...


  • Cape Town, Western Cape, South Africa Boldr Full time

    About Boldr:Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating opportunities for meaningful work in diverse communities worldwide. Our mission-driven team strives to connect individuals with common values, fostering bold impact.Job Overview:We are seeking an experienced Customer Engagement Specialist to join our...


  • Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    We are seeking a highly skilled Sales and Customer Engagement Specialist to join Isilumko Staffing (JHB) in Bellville, Western Cape. This role involves promoting pharmaceutical products and services to customers via outbound calls.**Key Responsibilities:**Conduct outbound sales calls to engage with customers and drive revenue growthProvide exceptional...


  • Cape Town, Western Cape, South Africa Boldr Full time

    About BoldrBoldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.Our ValuesAuthenticity: We're genuine and transparent in our interactions.Curiosity: We're always learning and seeking new knowledge.Dynamism: We adapt and evolve to meet changing needs.Ambitious Vision:...


  • Cape Town, Western Cape, South Africa Boldr Full time

    About the RoleWe are seeking a highly motivated and empathetic individual to join our team as a Student Re-engagement Manager. In this role, you will be responsible for identifying and re-engaging students who have dropped out of our extended course. Your primary objective will be to provide personalized support and guidance to help students successfully...


  • Cape Town, Western Cape, South Africa Collinson Full time

    Company OverviewCollinson is a global, privately-owned company that specializes in helping the world travel with ease and confidence. With a unique blend of industry and sector specialists, Collinson provides market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.The company operates...


  • Cape Town, Western Cape, South Africa MoonsGate Capital Ltd TA Engineuity Global Full time

    Salary Range: $55,000 - $65,000 per annumAt MoonsGate Capital Ltd T/A Engineuity Global, we are seeking a highly skilled Digital Engagement Specialist to join our team. This is an excellent opportunity for a dynamic individual with expertise in social media and engagement to drive business growth and build meaningful connections.**Overview of the Role**As a...


  • Cape Town, Western Cape, South Africa Ad Talent Africa Full time

    About the RoleAd Talent Africa is seeking a skilled Customer Engagement Manager to join our team. As a leading Financial Services company, we offer affordable and reliable financial services to emerging consumers.This role plays a key part in developing and implementing strategies to engage customers directly and enhance their overall experience. With...


  • Cape Town, Western Cape, South Africa Callforce Direct Full time

    We are seeking a highly skilled Digital Community Engagement Specialist to join our dynamic team at Callforce Direct. As a specialist in this role, you will play a critical part in crafting and implementing social media strategies that drive engagement and connection for leading brands.Job SummaryThe primary goal of this position is to provide excellent...


  • Cape Town, Western Cape, South Africa Ad Talent Africa Full time

    Job Title: Senior Director of Customer EngagementAt Ad Talent Africa, we are seeking a Senior Director of Customer Engagement to lead our member engagement and retention business. As a key member of our team, you will be responsible for developing a clear strategy and approach to Member Engagement, improving the accuracy of 1st party marketing data, and...


  • Cape Town, Western Cape, South Africa Ad Talent Africa Full time

    About the RoleWe are seeking a Senior Customer Engagement Strategist to lead our member engagement and retention business.The successful candidate will be responsible for developing a clear strategy and approach to member engagement, improving the accuracy of 1st party marketing data, and growing member usage.Key Responsibilities:Develop a comprehensive...


  • Cape Town, Western Cape, South Africa MJZ Direct Full time

    At MJZ Direct, we are committed to providing exceptional customer experiences. Our entry-level sales agents play a vital role in building and maintaining strong relationships with customers, resulting in increased brand awareness and sales.About the RoleWe are seeking a motivated and dynamic individual to join our sales team as an Entry Level Sales Agent....


  • Cape Town, Western Cape, South Africa Carrol Boyes Full time

    Main Responsibilities:• Encourage customers into the store and convert browsers into customers.• Meet sales targets and drive sales volumes through upselling.• Maintain visually appealing store displays and ensure merchandise is adequately stocked.• Reconcile daily bankings and sales transactions, and verify correct sale procedures.• Provide an...


  • Cape Town, Western Cape, South Africa MoonsGate Capital Ltd TA Engineuity Global Full time

    About Us: MoonsGate Capital Ltd T/A Engineuity Global is a leading payroll company seeking a dynamic Digital Engagement Specialist to join our team.Role Overview:We are looking for an experienced professional with excellent social media skills and strong communication abilities. The successful candidate will be responsible for managing our social media...


  • Cape Town, Western Cape, South Africa Curiska (Pty) Ltd Full time

    Client Engagement SpecialistCuriska (Pty) Ltd is seeking a skilled Client Engagement Specialist to join our Sustainability team in Cape Town. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring they receive maximum value from our data analytics solutions.Key Responsibilities:Client...


  • Cape Town, Western Cape, South Africa Curiska Full time

    Hiring: Client Engagement Specialist (Cape Town)As a Client Engagement Specialist within Sustainability team, you will be responsible for managing and enhancing relationships with clients, ensuring they receive maximum value from the data analytics solutions. You will act as a primary point of contact, understanding client needs, facilitating communication,...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Customer Retention SpecialistReports to: Head of Retentions / Head of SalesSalary: R21 000 - R25 000 (+ Incentive)Location: Cape Town, HybridAbout Us:The Legends Agency is a fast-growing fintech lending to small and medium-sized businesses in the UK.Role Overview:We are looking for a Customer Retention Specialist to focus on maintaining strong...


  • Cape Town, Western Cape, South Africa ShopriteX Full time

    As a Strategic Marketing Leader for Customer Engagement at ShopriteX, you will be responsible for driving customer loyalty through targeted campaigns. Your expertise in customer segmentation and marketing channels will help deliver personalized experiences that optimize engagement and business growth.Key Responsibilities:Campaign Execution: Oversee the...


  • Cape Town, Western Cape, South Africa TTEC Full time

    Lead Employee Engagement in Cape TownWe are seeking a seasoned professional to spearhead employee engagement initiatives in our Cape Town office. As an Employee Engagement Strategy Specialist, you will develop and implement innovative strategies to foster a positive work environment and drive employee retention.About the RoleThis is a full-time opportunity...