Assistant Front Office Manager
2 months ago
**Key Responsibilities**:
- Assist in managing daily front office operations, including guest check-ins, check-outs, and reservations.
- Lead and support the front desk team, ensuring high service standards and guest satisfaction.
- Address guest inquiries, concerns, and special requests in a professional and timely manner.
- Collaborate with other departments to ensure smooth operations and seamless guest experiences.
- Assist with front office administration, including scheduling, financial tracking, and reporting.
- Monitor and maintain guest records, ensuring accuracy and confidentiality.
- Support the Front Office Manager in training and developing the front office staff.
**Requirements**:
- Recent experience as an Assistant Front Office Manager in a 4/5* hotel environment.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication and guest service skills.
- Proficiency in hotel management systems and front office operations.
- Ability to handle high-pressure situations and multitask effectively.
**Competencies**:
- Strong organisational and problem-solving abilities.
- Ability to work flexible hours, including weekends and public holidays.
- A commitment to delivering exceptional guest experiences.
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