Front Office Manager
2 weeks ago
**FRONT OFFICE MANAGER**
HYATT HOUSE
ZA - GT - Johannesburg
Full - time
Monthly South African Rand (ZAR) pay basis
**Salary**: Negotiable
Position: Front Office Manager
Place of Work: Hyatt House Sandton Hotel Division: Operations
Responsible To: Cluster Hotel Manager
**Scope and General Purpose of the Job**:
**Duties and Responsibilities**:
**Operations**
- Oversee daily operation of the front office desk, including guest check-in/check
- out, room reservation and guest satisfaction.
- Train, supervise, and evaluate front office staff to ensure adherence to hotel standards.
- Coordinate with other departments to ensure seamless service delivery.
- Handle guest complaints and concerns with professionalism and patience.
- Maintain an organized and efficient front desk.
- Implement and monitor office budget and expenses.
- Stay updated with the latest trends in front office operations and hospitality technology.
- Promptly handle, follow up and secure any lead received by the events or reservations department.
**Skills, Knowledge and abilities**
- Highly observant
- Problem Solver
- Effective Communicator
- Ability to work under pressure
- Good time management
- Customer focused
- Strong leadership and people management skills
- Excellent planning and organizational skills
**Qualifications & Experience**:
- Grade 12
- Degree in Hospitality Management or related field
- Advantageous
- Excel - Advanced
- Word - Advances
**Systems Knowledge**:
- Envision - Advantageous
- Reserve - Advantageous
- Opera
**We Offer**:
- Competitive salary
- Opportunities for professional growth and development
- Employee discounts
- Job Type: Full - time, Permanent
**Job Types**: Full-time, Permanent
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