Front Office Associate
7 days ago
Job Title: Front Office Attendant
The Front Office Attendant is responsible for providing exceptional customer service to guests, handling front desk operations, and maintaining a clean and organized front office area.
Key Responsibilities:
- Front Desk Operations: Manage the front desk, handle guest check-ins and check-outs, and process payments.
- Customer Service: Provide prompt and courteous service to guests, responding to queries and resolving issues efficiently.
- Administrative Tasks: Assist with reservations, adjustments, and daily reporting, ensuring accuracy and attention to detail.
- Communication: Maintain effective communication with hotel staff, management, and guests, using clear and professional language.
- Problem-Solving: Think critically and resolve issues promptly, escalating concerns to management when necessary.
- Teamwork: Collaborate with colleagues to maintain a positive and efficient work environment.
Requirements:
- 2+ years of experience in a similar role
- Grade 12 and computer literacy
- Strong administration and communication skills
- Polite, friendly, and well-spoken individual with excellent problem-solving abilities
Prospect Staffing SA is an equal opportunities employer. We welcome applications from motivated and customer-focused individuals.
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