Front Office Associate

7 days ago


Johannesburg, Gauteng, South Africa Prospect Staffing SA Full time

Job Title: Front Office Attendant



The Front Office Attendant is responsible for providing exceptional customer service to guests, handling front desk operations, and maintaining a clean and organized front office area.



Key Responsibilities:


  1. Front Desk Operations: Manage the front desk, handle guest check-ins and check-outs, and process payments.
  2. Customer Service: Provide prompt and courteous service to guests, responding to queries and resolving issues efficiently.
  3. Administrative Tasks: Assist with reservations, adjustments, and daily reporting, ensuring accuracy and attention to detail.
  4. Communication: Maintain effective communication with hotel staff, management, and guests, using clear and professional language.
  5. Problem-Solving: Think critically and resolve issues promptly, escalating concerns to management when necessary.
  6. Teamwork: Collaborate with colleagues to maintain a positive and efficient work environment.


Requirements:




  • 2+ years of experience in a similar role
  • Grade 12 and computer literacy
  • Strong administration and communication skills
  • Polite, friendly, and well-spoken individual with excellent problem-solving abilities


Prospect Staffing SA is an equal opportunities employer. We welcome applications from motivated and customer-focused individuals.





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