Assistant Front Office Manager

5 months ago

Johannesburg, South Africa Marriott International, Inc Full time

**Job Number** 24094770

**Job Category** Rooms & Guest Services Operations

**Location** African Pride Melrose Arch Autograph Collection®, 1 Melrose Square, Johannesburg, Gauteng, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training

  • Assistant Front Office Manager

    2 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    **Key Responsibilities**: - Assist in managing daily front office operations, including guest check-ins, check-outs, and reservations. - Lead and support the front desk team, ensuring high service standards and guest satisfaction. - Address guest inquiries, concerns, and special requests in a professional and timely manner. - Collaborate with other...

  • Assistant Front Office Manager Johannesburg

    1 month ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    A well-established 4-star hotel in Johannesburg is seeking an Assistant Front Office Manager to join their team. This role requires a dynamic individual with excellent leadership skills and a passion for delivering exceptional guest service. **Key Responsibilities**: - Assist in the daily management of front office operations, ensuring smooth check-ins,...

  • Assistant Front Office Manager

    5 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23135212 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Front Office Manager

    2 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    Career Growth Hospitality Recruitment is looking for a strong and experienced **Front Office Manager** to join the team at a 4* Hotel in Sandton. You will be responsible for overseeing the smooth operation of the front desk department, ensuring that guests receive exceptional service from check-in to check-out while managing the front office staff and...

  • Assistant Front Office Manager

    6 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23157574 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...

  • Assistant Front Office Manager 5 Hotel

    3 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking a **Assistant** **Front Office Manager** to join a vibrant team at a renowned hotel! If you're passionate about guest service excellence and ready to lead, this role offers a fantastic opportunity to take charge of Front Office operations while ensuring a seamless guest experience. **Key Responsibilities**: - Lead...

  • Assistant Front Office Manager

    5 months ago

    Johannesburg, South Africa MERCURE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Front Office Manager

    5 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    A large 5* Property with over 200 bedrooms is looking to employ an expierienced Assistant Front Office Manager, with the following skills: - At least three years’ experience in the same or similar position at a 4 or 5 star hotel and a Tertiary qualification at hotel school or something similar will be an advantage. **Skills & Abilities**: - Must have...

  • Front Office Duty Manager

    5 months ago

    Johannesburg, South Africa Valor reimagining hospitality Full time

    Brief: Position: Front Office Duty Manager (External Recruitment) Employer: Boutique Hotel based in Houghton This vacancy is based in South Africa. Only open to South African Citizens. No work permits will be provided. **Valor Hospitality Partners is recruiting for one of our clients**: Are you a seasoned professional in the hospitality industry with a...

  • Front Office Manager

    5 months ago

    Johannesburg, South Africa Hyatt House Sandton Full time

    **FRONT OFFICE MANAGER** HYATT HOUSE ZA - GT - Johannesburg Full - time Monthly South African Rand (ZAR) pay basis **Salary**: Negotiable Position: Front Office Manager Place of Work: Hyatt House Sandton Hotel Division: Operations Responsible To: Cluster Hotel Manager **Scope and General Purpose of the Job**: **Duties and...

  • Front Office Associate

    2 weeks ago

    Johannesburg, Gauteng, South Africa Prospect Staffing SA Full time

    Job Title: Front Office AttendantThe Front Office Attendant is responsible for providing exceptional customer service to guests, handling front desk operations, and maintaining a clean and organized front office area.Key Responsibilities:Front Desk Operations: Manage the front desk, handle guest check-ins and check-outs, and process payments.Customer...

  • Front Office Host

    1 month ago

    Johannesburg, South Africa Hilton Full time

    Front Office Host A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional...

  • Front Office Coordinator

    4 days ago

    Johannesburg, Gauteng, South Africa Talent 101 Full time

    Job Title: Front Office CoordinatorAbout Talent 101:Talent 101 is a dynamic organization seeking a skilled Front Office Coordinator to join our team. As a key member of our front office, you will be responsible for providing exceptional support to our staff and clients.Salary: We offer a competitive salary range of R250,000 - R300,000 per annum, depending on...

  • Front Office Team Leader

    4 weeks ago

    Johannesburg, South Africa Hilton Full time

    Front Office Team Leader A Front Office Team Leader supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Team Leader, you will supervise the Front Office Team which is the main connection between...

  • Front Office Manager

    2 months ago

    Johannesburg, South Africa AccorHotel Full time

    Directs, controls and coordinates activities of personnel engaged in such activities as: - Receiving, processing and confirming room reservations. - Selling, registering and assigning rooms to incoming guests; - Giving general information and aid and handling out keys to guests; - Giving general information and aid and handling out keys to guests; -...

  • Front Office Coordinator

    5 months ago

    Johannesburg, South Africa African Energy Full time

    African Energy SA is bassed in central Sandton and are recruiting a receptionist to manage our front desk on a daily basis to perform a variety of administrative and marketing tasks. Greet and welcome guests as soon as they arrive at reception. Direct visitors to the appropriate person and office. Answer, screen, and correctly forward incoming phone...

  • Front Desk Sales Assistant

    3 months ago

    Johannesburg, South Africa Zest Worx Full time

    **Job Overview**: **Date Posted**: Posted 5 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: Front Desk Sales Assistant- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Front Desk Sales Assistant required in Johannesburg.**: We are looking for an organised, self-motivated person to...

  • Front Office Coordinator

    3 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Job Title: Front Office/ReceptionJob Summary:Capital Recruit is seeking a highly organized and detail-oriented Front Office/Reception professional to provide exceptional administrative support to our team. The ideal candidate will possess excellent communication skills, both verbal and written, and be proficient in Microsoft Office Suite.Key...

  • Front Office Manager

    3 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24146922 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Office Duty Manager

    5 months ago

    Johannesburg, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...