Front Office Manager

3 months ago


Johannesburg, South Africa HotelJobs.co.za Full time

Career Growth Hospitality Recruitment is looking for a strong and experienced **Front Office Manager** to join the team at a 4* Hotel in Sandton. You will be responsible for overseeing the smooth operation of the front desk department, ensuring that guests receive exceptional service from check-in to check-out while managing the front office staff and coordinating with other hotel departments to maintain high operational standards.

Proficiency in hotel PMS systems is a must to excel in this position along with excellent attention to detail excellent communication skills.

**Responsibilities**:

- Oversee daily operations of the front desk, ensuring smooth check-in/check-out procedures.
- Provide excellent guest service, addressing complaints and resolving service issues.
- Manage the front office team, including hiring, training, and conducting performance evaluations.
- Create and manage staff schedules, ensuring adequate coverage.
- Handle guest reservations, modifications, and cancellations.
- Ensure proper communication between front office and other hotel departments.
- Monitor room availability, optimizing occupancy levels.
- Maintain an accurate guest billing system, overseeing financial transactions at the front desk.
- Ensure compliance with hotel policies and procedures.
- Collaborate with housekeeping to ensure rooms are ready for guests upon arrival.
- Manage front desk supplies and equipment, ensuring availability for staff.
- Uphold and enforce safety, security, and cleanliness standards.
- Provide leadership during busy periods and assist with guest inquiries or issues.
- Generate front office reports for management, such as occupancy, revenue, and guest satisfaction.
- Implement guest loyalty programs and encourage guest feedback.
- Ensure team members are knowledgeable about hotel facilities, services, and local attractions.

**Requirements**:

- Proven experience as a Front Office Manager or a role at a supervisory level at a 4-star hotel
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficient in hotel management software (e.g., Opera, Protel, etc.)
- Strong organizational and multitasking skills
- Ability to handle guest complaints professionally and efficiently
- Knowledge of front desk procedures, reservations, and financial transactions
- Ability to work flexible hours, including weekends and holidays
- Customer service-oriented with a focus on guest satisfaction
- High school diploma or equivalent (a degree in hospitality management is a plus)
- Fluency in English (additional languages are a plus)
- Familiarity with safety and security procedures
- Attention to detail and ability to work under pressure


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