Front Office Duty Manager
6 months ago
Brief:
Position: Front Office Duty Manager (External Recruitment)
Employer: Boutique Hotel based in Houghton
This vacancy is based in South Africa. Only open to South African Citizens. No work permits will be provided.
**Valor Hospitality Partners is recruiting for one of our clients**:
Are you a seasoned professional in the hospitality industry with a passion for delivering exceptional guest experiences? Valor Hospitality Partners is delighted to announce an exciting opportunity with one of our esteemed clients. We are currently seeking an experienced Hotel Front Office Duty Manager to join their dynamic team and play a pivotal role in providing unparalleled guest service.
**About Our Client**: Our client is a prestigious boutique hotel known for its commitment to excellence and dedication to creating memorable stays for each guest.
Detail:
Are you a seasoned professional in the hospitality industry with a passion for delivering exceptional guest experiences? Valor Hospitality Partners is delighted to announce an exciting opportunity with one of our esteemed clients. We are currently seeking an experienced Hotel Front Office Duty Manager to join their dynamic team and play a pivotal role in providing unparalleled guest service.
About Our Client: Our client is a prestigious boutique hotel known for its commitment to excellence and dedication to creating memorable stays for each guest.
**Role Overview**: As the Hotel Front Office Duty Manager, you will be responsible for overseeing all aspects of the front office operations. Your primary focus will be on ensuring the smooth and efficient check-in and check-out process, managing guest inquiries and concerns, and providing support and leadership to the front office team. This position requires exceptional interpersonal skills, attention to detail, and a passion for creating memorable experiences for guests.
**Key Responsibilities**:
- Supervise and coordinate all front desk activities, including reservations, guest check-ins, and check-outs.
- Foster a guest-centric culture by providing personalized service and addressing guest needs and concerns promptly and professionally.
- Lead and motivate the front office team, conducting training sessions to enhance guest service skills and overall performance.
- Maintain a strong knowledge of hotel services, facilities, and local attractions to assist guests with inquiries and recommendations.
- Collaborate with other hotel departments to ensure seamless operations and a consistent guest experience throughout their stay.
- Handle guest complaints and resolve issues diplomatically, ensuring guest satisfaction and loyalty.
- Assist with budgeting and financial planning related to the front office operations.
- Conduct regular audits of guest accounts and billing procedures to ensure accuracy and compliance.
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for both guests and team members.
- Monitor room availability and reservations to optimize room revenue and occupancy.
**Qualifications and Experience**:
- Minimum of [3] years of experience in a front office management role within a reputable hotel or hospitality establishment.
- A degree or diploma in Hospitality Management or a related field is preferred.
- Strong leadership and interpersonal skills, with a proven ability to motivate and inspire a diverse team.
- Excellent communication skills, both written and verbal, to effectively interact with guests and team members.
- Proficiency in hotel management software and reservation systems.
- Impeccable organizational and problem-solving abilities.
- A passion for providing exceptional guest experiences and exceeding expectations.
-
Front Office Duty Manager
5 months ago
Johannesburg, South Africa The Capital Hotels and Apartments Full timeThe Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...
-
Front Office Duty Manager
2 days ago
Johannesburg, Gauteng, South Africa Prospect Staffing SA Full timeJob SummaryWe are seeking an experienced Front Office Duty Manager to join our team at Prospect Staffing SA. This is a fantastic opportunity for someone who is looking to take on a leadership role and be part of a dynamic and growing organization.The successful candidate will have a strong background in hospitality, with at least 3 years of experience as a...
-
Front Office Manager
5 months ago
Johannesburg, South Africa Hyatt House Sandton Full time**FRONT OFFICE MANAGER** HYATT HOUSE ZA - GT - Johannesburg Full - time Monthly South African Rand (ZAR) pay basis **Salary**: Negotiable Position: Front Office Manager Place of Work: Hyatt House Sandton Hotel Division: Operations Responsible To: Cluster Hotel Manager **Scope and General Purpose of the Job**: **Duties and...
-
Duty Manager
3 months ago
Johannesburg South, South Africa Thaba Eco Hotel Full timeDuty Managers greet the hotel’s VIP guests, check cleanliness of public areas, coordinate with departments to maintain proper Front Office functions and assist reception. Assist in VIP’s arrival and departure in absence of guest relation officers. Reconcile transfer company accounts Check cleanliness of lobby and public areas, lights and general...
-
Duty Manager
5 months ago
Johannesburg South, South Africa Thaba Eco Hotel Full timeDuty Managers greet the hotel’s VIP guests, check cleanliness of public areas, coordinate with departments to maintain proper Front Office functions and assist reception. Assist in VIP’s arrival and departure in absence of guest relation officers. Reconcile transfer company accounts Check cleanliness of lobby and public areas, lights and general...
-
Front Office Manager
2 months ago
Johannesburg, South Africa HotelJobs.co.za Full timeCareer Growth Hospitality Recruitment is looking for a strong and experienced **Front Office Manager** to join the team at a 4* Hotel in Sandton. You will be responsible for overseeing the smooth operation of the front desk department, ensuring that guests receive exceptional service from check-in to check-out while managing the front office staff and...
-
Front Office Duty Manager
4 weeks ago
Johannesburg, Gauteng, South Africa Prospect Staffing SA Full timeJob Type: PermanentCompany Offer: Salary + Live-In AccommodationKey Responsibilities:We are seeking a highly skilled Duty Manager to join our team at Prospect Staffing SA. The successful candidate will have a formal hospitality qualification and at least 3 years of experience as a Duty Manager in a 4/5 star hotel.Key skills and requirements...
-
Front Office Manager
3 months ago
Johannesburg, South Africa AccorHotel Full timeDirects, controls and coordinates activities of personnel engaged in such activities as: - Receiving, processing and confirming room reservations. - Selling, registering and assigning rooms to incoming guests; - Giving general information and aid and handling out keys to guests; - Giving general information and aid and handling out keys to guests; -...
-
Front Office Host
1 month ago
Johannesburg, South Africa Hilton Full timeFront Office Host A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional...
-
Assistant Front Office Manager
6 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23157574 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...
-
Assistant Front Office Manager
2 months ago
Johannesburg, South Africa HotelJobs.co.za Full time**Key Responsibilities**: - Assist in managing daily front office operations, including guest check-ins, check-outs, and reservations. - Lead and support the front desk team, ensuring high service standards and guest satisfaction. - Address guest inquiries, concerns, and special requests in a professional and timely manner. - Collaborate with other...
-
Front Office Coordinator
5 months ago
Johannesburg, South Africa African Energy Full timeAfrican Energy SA is bassed in central Sandton and are recruiting a receptionist to manage our front desk on a daily basis to perform a variety of administrative and marketing tasks. Greet and welcome guests as soon as they arrive at reception. Direct visitors to the appropriate person and office. Answer, screen, and correctly forward incoming phone...
-
Front Office Team Leader
4 weeks ago
Johannesburg, South Africa Hilton Full timeFront Office Team Leader A Front Office Team Leader supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Team Leader, you will supervise the Front Office Team which is the main connection between...
-
Front Office Coordinator
4 weeks ago
Johannesburg, Gauteng, South Africa Capital Recruit Full timeJob Title: Front Office/ReceptionJob Summary:Capital Recruit is seeking a highly organized and detail-oriented Front Office/Reception professional to provide exceptional administrative support to our team. The ideal candidate will possess excellent communication skills, both verbal and written, and be proficient in Microsoft Office Suite.Key...
-
Assistant Front Office Manager
5 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23135212 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...
-
Administrative Support Officer
4 days ago
Johannesburg, Gauteng, South Africa Capital Recruit Full timeCapital Recruit is seeking an exceptional Administrative Support Officer to join our team in Dunkeld, Johannesburg. This role offers a unique opportunity for a highly organized and detail-oriented individual to provide administrative support to the organization.Job SummaryWe are looking for a skilled and professional Administrative Support Officer to manage...
-
Front Office Manager
6 months ago
Johannesburg, South Africa Mercure Johannesburg Bedfordview Hotel Full timeCompany Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...
-
Front Office Duty Manager
2 months ago
Johannesburg, South Africa Prospect Staffing SA Full timeJob Type: Permannt Company Offer: Salary + Live-In Accommodation Skills / Requirements:Must have a formal hospitality qualification with at least 3 years experience as a duty manager within a 4/5 star Hotel.Computer literate: must be proficient on Opera and MicrosMust be able to successful manage, train and motivate a teamMust have excellent guest relations...
-
Front Office Duty Manager
2 months ago
Johannesburg, South Africa Prospect Staffing SA Full timeJob Type: Permannt Company Offer: Salary + Live-In Accommodation Skills / Requirements: Must have a formal hospitality qualification with at least 3 years experience as a duty manager within a 4/5 star Hotel. Computer literate: must be proficient on Opera and Micros Must be able to successful manage, train and motivate a team Must have excellent...
-
Front Office Associate
3 weeks ago
Johannesburg, Gauteng, South Africa Prospect Staffing SA Full timeJob Title: Front Office AttendantThe Front Office Attendant is responsible for providing exceptional customer service to guests, handling front desk operations, and maintaining a clean and organized front office area.Key Responsibilities:Front Desk Operations: Manage the front desk, handle guest check-ins and check-outs, and process payments.Customer...