Front Office Duty Manager

4 weeks ago

Johannesburg, South Africa Valor reimagining hospitality Full time

Brief:
Position: Front Office Duty Manager (External Recruitment)

Employer: Boutique Hotel based in Houghton

This vacancy is based in South Africa. Only open to South African Citizens. No work permits will be provided.

**Valor Hospitality Partners is recruiting for one of our clients**:
Are you a seasoned professional in the hospitality industry with a passion for delivering exceptional guest experiences? Valor Hospitality Partners is delighted to announce an exciting opportunity with one of our esteemed clients. We are currently seeking an experienced Hotel Front Office Duty Manager to join their dynamic team and play a pivotal role in providing unparalleled guest service.

**About Our Client**: Our client is a prestigious boutique hotel known for its commitment to excellence and dedication to creating memorable stays for each guest.

Detail:
Are you a seasoned professional in the hospitality industry with a passion for delivering exceptional guest experiences? Valor Hospitality Partners is delighted to announce an exciting opportunity with one of our esteemed clients. We are currently seeking an experienced Hotel Front Office Duty Manager to join their dynamic team and play a pivotal role in providing unparalleled guest service.

About Our Client: Our client is a prestigious boutique hotel known for its commitment to excellence and dedication to creating memorable stays for each guest.

**Role Overview**: As the Hotel Front Office Duty Manager, you will be responsible for overseeing all aspects of the front office operations. Your primary focus will be on ensuring the smooth and efficient check-in and check-out process, managing guest inquiries and concerns, and providing support and leadership to the front office team. This position requires exceptional interpersonal skills, attention to detail, and a passion for creating memorable experiences for guests.

**Key Responsibilities**:

- Supervise and coordinate all front desk activities, including reservations, guest check-ins, and check-outs.
- Foster a guest-centric culture by providing personalized service and addressing guest needs and concerns promptly and professionally.
- Lead and motivate the front office team, conducting training sessions to enhance guest service skills and overall performance.
- Maintain a strong knowledge of hotel services, facilities, and local attractions to assist guests with inquiries and recommendations.
- Collaborate with other hotel departments to ensure seamless operations and a consistent guest experience throughout their stay.
- Handle guest complaints and resolve issues diplomatically, ensuring guest satisfaction and loyalty.
- Assist with budgeting and financial planning related to the front office operations.
- Conduct regular audits of guest accounts and billing procedures to ensure accuracy and compliance.
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for both guests and team members.
- Monitor room availability and reservations to optimize room revenue and occupancy.

**Qualifications and Experience**:

- Minimum of [3] years of experience in a front office management role within a reputable hotel or hospitality establishment.
- A degree or diploma in Hospitality Management or a related field is preferred.
- Strong leadership and interpersonal skills, with a proven ability to motivate and inspire a diverse team.
- Excellent communication skills, both written and verbal, to effectively interact with guests and team members.
- Proficiency in hotel management software and reservation systems.
- Impeccable organizational and problem-solving abilities.
- A passion for providing exceptional guest experiences and exceeding expectations.

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