Technical Support

6 months ago


Cape Town, South Africa eKomi Holding GmbH Full time

**About us**

eKomi Holding GmbH - “The Feedback Company,” is Europe’s first and biggest independent provider of transaction-based customer and product reviews. It’s based in Berlin City and on the belief in teamwork and cooperation.

As a global Google-partner with over 150 employees from 40 countries and subsidiaries in Los Angeles, London, Madrid, and South Africa, eKomi has collected and published over 40 million reviews for its clients.

More than 14.000 companies trust in our social commerce technology - it helps them gain new customers, increase their turnover, and minimize returns. With us, companies can be sure that their reviews come from real customers and real users.

Help us build trust

**Your Tasks**
- Be the first line support for our products & platforms, via phone, E-Mail & our ticketing systems
- Identify how to support our clients in the best way
- Perform in-depth systematic troubleshooting
- Engage with various teams within eKomi to help gather information and solve technical problems.
- Help our customers within the product migration.

**Your Profile**
- Qualification in the IT field or related technical discipline preferred.
- Basic knowledge of MySQL
- Basic understanding of HTML, CSS, Javascript & API
- Familiarity with ticketing systems
- Basic knowledge of popular shop systems such as Magento, Shopware, Shopify, etc.
- Good problem-solving skills and customer focused attitude
- Good communication skills, both oral and written.

**We offer...**
- a highly motivated team, which actively supports you and takes care to provide you with everything you need to be successful on the market and with our clients,
- a safe workplace with a future in a financially healthy and growing company
- international career opportunities and personal development
- Monday through Friday We do not work on weekends and public holidays

**We are looking forward to hearing from you**

Art der Stelle: Vollzeit, Teilzeit

Sprache:

- Deutsch (Erforderlich)



  • Cape Town, Western Cape, South Africa CA Support Full time

    Job ResponsibilitiesThe project administrator will be responsible for:Providing administrative support to project managers and teams;Coordinating project meetings and events;Maintaining accurate records and reports;Ensuring compliance with company policies and procedures.How to ApplyIf your background matches the requirements and you would like to apply,...

  • IT Technical Support

    6 months ago


    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is seeking a IT Technical Support, to maintain all hardware IT needs for the company ensuring that the IT network infrastructure is well maintained for system and process stability. **Responsibilities**: - To assist with installations and configuring computer hardware, software, systems, networks, printers, and scanners. - Ensure that all...


  • Cape Town, Western Cape, South Africa Planet10 Full time

    At Planet10, we are looking for a Technical Support Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as experience in IT support.About the RoleWe are seeking an experienced Technical Support Specialist to provide top-notch support to our customers. As a Technical Support Specialist, you...


  • Cape Town, Western Cape, South Africa Milkor Integrated Systems Full time

    About the RoleWe are seeking a skilled Technical Support Manager to join our team at Milkor Integrated Systems. As a Technical Support Manager, you will be responsible for providing technical support to employees, ensuring that all IT systems and software are functioning correctly.Key ResponsibilitiesTechnical Support: Provide technical support to employees,...

  • Technical Support

    6 months ago


    Cape Town, South Africa Merchants - Salt River Full time

    **Technical Support Agent (Nightshift)** The position requires an individual who is a creative problem solver with excellent communication skills. **Key Performance areas**: - Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems. - Setup new routers and Wi-Fi access points for installation. - Maintain a high...


  • Cape Town, Western Cape, South Africa The Recruitment Guy Full time

    An exciting opportunity has arisen for a skilled Technical Support Specialist to join our team at The Recruitment Guy in Cape Town.We are seeking an experienced professional to provide technical support and training to customers, field service technicians, and workshop staff in the region.The ideal candidate will have a strong understanding of machinery...


  • Cape Town, Western Cape, South Africa Core Group Full time

    iStore Technical Support SpecialistThe ideal candidate will possess a combination of technical expertise and excellent communication skills to provide exceptional support to our customers. Key responsibilities include troubleshooting technical issues, providing software support, and delivering training and assistance to customers as needed. Key...


  • Cape Town, South Africa Lula Full time

    **WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they...


  • Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...


  • Cape Town, Western Cape, South Africa H Systems Ltd Full time

    Job TitleTechnical Support SpecialistCompany OverviewH Systems Ltd is a leading provider of innovative solutions in the field of system administration and technical support.Salary RangeR450,000 - R600,000 per annum, depending on experience.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate...


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    We are seeking a highly skilled Technical Support Agent to join our dynamic team at SA Commercial (Pty) Ltd.About the RoleThis is a full-time, permanent position that requires excellent customer service and technical support skills. As a Technical Support Agent, you will be responsible for providing top-notch support to our customers through various...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our engineering processes and systems.**Job Summary:**We are looking for a highly motivated and detail-oriented individual to support our engineering team in various aspects,...


  • Cape Town, Western Cape, South Africa iSON Xperiences Full time

    **About iSON Xperiences**We're a leading provider of innovative technical support solutions, serving clients across the globe.As a Technical Support Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth.**Job Summary**We're seeking a highly skilled and motivated individual to join our team as a...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    At The Legends Agency, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical services department, you will play a critical role in ensuring the smooth operation of our systems and processes.The estimated salary for this position is $60,000-$80,000 per year, depending on experience.Job Description:Technical...


  • Cape Town, Western Cape, South Africa Frogg Recruitment SA Full time

    Frogg Recruitment SA is seeking a Technical Support Agent in their Technical Support Department with previous experience in technical contact centres.This role requires the ability to work shifts, including office-based and remote working arrangements.**Key Requirements:**Grade 12 qualificationEnglish language proficiency, with a second and/or third language...


  • Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...


  • Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    We are seeking a talented Technical Support Agent to join our team at SA Commercial (Pty) Ltd. This role offers the opportunity to work in a dynamic environment, providing exceptional customer experiences through technical support.As a valued member of our support team, your key responsibilities will include delivering outstanding customer service, acting as...

  • Technical Support Role

    3 months ago


    Cape Town, South Africa SA Commercial (Pty) Ltd Full time

    Customer service: 1 year (Preferred)Technical Support experience: 1-2 years (Preferred) Technical Support Agent Required!We are currently in the market to recruitment highly skilled technical agents to join our dynamic team!Responsibilities & DutiesAs a valued member of our elite support squad, you will:-Provide excellent customer experience through...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job Title: Technical Support Specialist">Overview: We are seeking an experienced Technical Support Specialist to join our team at Network Recruitment. This role is responsible for providing technical support and assistance to clients across a range of software and hardware products.">Responsibilities:Provide technical support and assistance to clients via...