Technical Support Analyst

1 month ago


Cape Town, South Africa DigiCert Full time

**Who we are**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

**JOB SUMMARY**

We are in the market for a Technical Support Analyst** **to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert's Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

**WHAT YOU WILL DO**
- Deliver world-class customer service to resolve customer concerns and retain customers
- Build successful long-term relationships with external clients to ensure customer loyalty
- Partner with technical support engineers to resolve issues reported by customers
- Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
- Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
- Gather accurate information and document customer issues in our CRM tool
- Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

**WHAT YOU WILL HAVE**
- 1+ years technical support or IT client interfacing experience
- Computer Science, Information Systems or Information Technology qualification
- Basic understanding of Internet principles, terminology and functionality
- Basic understanding of networking protocols and devices, web servers and VPN
- Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
- Familiarity with UNIX script commands, website/web server administration (advantageous)
- Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
- Certifications such as CISSP, MCSE and CCNA (advantageous)
- Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

**BENEFITS**
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical



  • Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...


  • Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...


  • Cape Town, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst (German Speaker)**: at DigiCert Cape Town **WHO WE ARE**: DigiCert is the world’s premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital interactions,...


  • Cape Town, South Africa DigiCert, Inc. Full time

    Job title : Technical Support Analyst (Dutch Speaker)Job Location : Western Cape, Cape TownDeadline : December 26, 2024Quick Recommended Links Jobs by Location Job by industries Job summary We are in the market for a Technical Support Analyst with business proficiency in Dutch to join our Technical Support team in Cape Town. As Technical Support Analyst...


  • Cape Town, South Africa DigiCert, Inc. Full time

    Job title : Technical Support Analyst (Dutch Speaker) Job Location : Western Cape, Cape Town Deadline : December 26, 2024 Quick Recommended Links Jobs by Location Job by industries Job summary We are in the market for a Technical Support Analyst with business proficiency in Dutch to join our Technical Support team in Cape Town. As...


  • Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...


  • Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...


  • Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...


  • Cape Town, South Africa DigiCert Full time

    **WHO WE ARE**: DigiCert is the world's premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital interactions, and transform yourself and the connected world we live in. ***: We are in...


  • City of Cape Town, Western Cape, South Africa ACI Worldwide Full time

    **Join the Team Making Possibilities Happen** - If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. _ As a **Senior Technical Support...


  • Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...


  • Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...


  • Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...


  • Cape Town, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst (German / Spanish Speaker)**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of...


  • Cape Town, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst, EMEA (French Speaker)**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things...


  • Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Support Analyst

    1 month ago


    Cape Town, South Africa MRI Software Full time

    MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of...


  • Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...


  • Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Financial Analyst

    1 month ago


    Cape Town, Western Cape, South Africa CA Support Full time

    Company Overview:CA Support is a leading provider of accounting services, committed to delivering exceptional results to our clients. Our team of experts works closely with businesses to understand their unique needs and develop tailored solutions that meet their goals.Estimated Salary: $55,000 - $65,000 per yearJob Description:We are seeking an experienced...