Technical Support Specialist

1 day ago


Cape Town, Western Cape, South Africa The Legends Agency Full time

At The Legends Agency, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical services department, you will play a critical role in ensuring the smooth operation of our systems and processes.

The estimated salary for this position is $60,000-$80,000 per year, depending on experience.

Job Description:

  • Technical Support: Provide expert technical assistance to engineers and other staff members, ensuring timely resolution of technical issues.
  • Process Improvement: Identify areas for improvement in our technical processes and propose solutions to increase efficiency and productivity.
  • Administrative Support: Manage the General Manager's schedule, meetings, and travel arrangements, as well as draft and handle communications on their behalf.
  • Project Coordination: Monitor project progress, ensure timely task completion, and act as liaison between engineering/maintenance teams and other departments or external stakeholders.
  • Inventory and Resource Management: Manage inventory of technical supplies and equipment, procure necessary materials for projects, and maintain housekeeping standards.
  • Health and Safety: Ensure compliance with Health and Safety requirements within the area of responsibility and report safety hazards, incidents, and accidents.
  • Quality Assurance: Adhere to company quality principles and Good Manufacturing Practices (GMP), as well as comply with Food Safety System Certification (FSSC) standards where applicable.
  • Skill Requirements:
    • Bachelor's degree in Mechanical Engineering or a related technical field
    • 2-5 years of relevant experience
    • Strong technical understanding, proficiency in project management, administrative, and organizational skills, and proficiency in relevant software


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