IT Technical Support

2 weeks ago

Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

Our client is seeking a IT Technical Support, to maintain all hardware IT needs for the company ensuring that the IT network infrastructure is well maintained for system and process stability.

**Responsibilities**:

- To assist with installations and configuring computer hardware, software, systems, networks, printers, and scanners.
- Ensure that all service issues and requests are responded to in a timely manner.
- Providing technical support across the company (Remotely or in person).
- Repairing and replacing equipment as necessary.
- Ensure security and privacy of networks and computer systems.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Identify computer or network equipment shortages and place orders.
- Manage service provider relationships and ensure service delivery standards are maintained.

**Key Skills**:

- Excellent Written and Verbal Communication.
- Excellent Interpersonal Skills.
- Attention to Detail.
- Ability to Work Under Pressure and meet deadlines.

**Qualifications**:

- Grade 12 Certificate (essential)
- IT Diploma or equivalent qualification in Network management (A+ N+ Certified)
- Three years relevant experience in a similar support role
- VOIP experience
- Google workspace experience
- Web Application Firewalls experience - FortiGate firewall

**Job Types**: Full-time, Permanent

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