Technical Support

6 months ago


Cape Town, South Africa Merchants - Salt River Full time

**Technical Support Agent (Nightshift)**

The position requires an individual who is a creative problem solver with excellent communication skills.

**Key Performance areas**:

- Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems.
- Setup new routers and Wi-Fi access points for installation.
- Maintain a high degree of first-time resolution for support queries and adhere to all service management principles and SLA.
- Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails.

**Minimum Requirements**:

- Grade 12 and A+
- N+ highly advantageous
- Excellent verbal and written communication skills
- Must be able to Identify Networking related issues/faults
- Previous experience working in a similar support role is advantageous
- Must be willing to work shifts in a 24/7 environment

**Benefits**:

- Salary: R4 800 - R8 900 (Depending on experience)
- Transport provided for unfavourable hours
- Free breakfast and coffee
- MyHealth medical insurance
- Monthly incentives (Top performers can earn up to an additional R5 000 per month)

**Salary**: From R1.00 per month



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