Technical Support
6 months ago
**Technical Support Agent (Nightshift)**
The position requires an individual who is a creative problem solver with excellent communication skills.
**Key Performance areas**:
- Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems.
- Setup new routers and Wi-Fi access points for installation.
- Maintain a high degree of first-time resolution for support queries and adhere to all service management principles and SLA.
- Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails.
**Minimum Requirements**:
- Grade 12 and A+
- N+ highly advantageous
- Excellent verbal and written communication skills
- Must be able to Identify Networking related issues/faults
- Previous experience working in a similar support role is advantageous
- Must be willing to work shifts in a 24/7 environment
**Benefits**:
- Salary: R4 800 - R8 900 (Depending on experience)
- Transport provided for unfavourable hours
- Free breakfast and coffee
- MyHealth medical insurance
- Monthly incentives (Top performers can earn up to an additional R5 000 per month)
**Salary**: From R1.00 per month
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