Technical Support Expertise

1 month ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

We are seeking a talented Technical Support Agent to join our team at SA Commercial (Pty) Ltd. This role offers the opportunity to work in a dynamic environment, providing exceptional customer experiences through technical support.

As a valued member of our support team, your key responsibilities will include delivering outstanding customer service, acting as a liaison between customers and internal departments, promptly troubleshooting and resolving customer issues, documenting and tracking customer issues and their resolutions, following established escalation procedures when necessary, collaborating with team leaders to continuously enhance customer experiences, and performing additional duties and responsibilities as assigned by management.

We seek English Support Specialists who possess excellent communication skills in English (written and verbal), a strong focus on customer service and exceptional attention to detail, proven troubleshooting skills, particularly with new or complex issues, at least 12 months of customer service experience, and an interest in providing opportunities for IT students seeking hands-on experience in a technical environment.

While a passion for technology and problem-solving is highly desirable, we also welcome candidates with familiarity with macOS and iPadOS, experience in retail or hospitality, knowledge of Zendesk and Point of Sale (POS) systems.

In terms of compensation, we offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience and qualifications. If you are a motivated and customer-focused individual with a passion for technical support, please consider joining our team.



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