Technical Support Representative
3 weeks ago
**About iSON Xperiences**
We're a leading provider of innovative technical support solutions, serving clients across the globe.
As a Technical Support Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
**Job Summary**
We're seeking a highly skilled and motivated individual to join our team as a Technical Support Representative. The successful candidate will be responsible for providing timely and effective technical assistance to clients via voice, email, and chat channels.
**Key Responsibilities**
- Attend to inbound calls in a professional and timely manner.
- Utilize sound technical and troubleshooting abilities to assist and support clients.
- Build rapport with clients, ensuring every experience is exceptional.
- Think on your feet to provide solutions to challenges faced by clients.
**Requirements**
- Must have worked night shift in a call center.
- Must have worked with American clients.
- MS Office literate.
- Excellent communication skills, both verbal and written.
**Compensation Package**
We offer a competitive salary of **$45,000 - $60,000 per annum**, depending on experience. This package also includes opportunities for career growth and professional development.
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