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Key Accounts Manager/ Sales

3 months ago

Kempton Park, South Africa Professional Resources Partners Pty Ltd Full time

Key Accounts Manager/ Sales - Underground Equipment.

Location: East Rand

**Salary**: R 58 000 - R 65 000 CTC Benefits: Provident and Pension Fund

**Duties**:
**SHORT JOB DESCRIPTION**: Responsible for analysis, investigation and resolution of underground equipment product-related field issues reported by customer, factory, or sales/dealer teams. Acts as a liaison between customers, engineering, and factory, identifying opportunities for product enhancement and development to grow brand loyalty through unique customer-factory experience.

**DUTIES**:

- Coordinate technical (FOF) handover of underground equipment to mining clients.
- Analyse technical issues related to products, conducting root cause analysis, to determine reasons.
- Analyse site and/or operational constraints and make recommendations to ensure uptime.
- Conduct advanced diagnostic repairs and maintenance.
- Reduce warranty costs where possible, through analysis of broader context (territory, customer, site, machine) and make recommendations on the most cost-effective means of ensuring business continuity.
- Conduct warranty investigations and give detailed feedback in writing of findings to both internal and external customers.
- Attending Customer and Dealer meetings, provides neutral objective feedback based on technical merit.
- Develop potential solutions and liaising with sales and engineering teams, determine best remedial action.
- Collaborate with Technical Training for continuous improvement.
- Advise, when requested, with technical specifications for tenders.
- Represent Underground division in the product and quality development processes.
- Contribute technical documentation, including summarizing product performance, release notes for upgrades, and troubleshooting guides.
- Conduct product demonstrations and support product training for clients.
- Assist with product launches and promotional campaigns, providing technical specialist advise.
- Provide input into QIT process
- Remain abreast of industry innovations and monitor opposition products and performance.

**REQUIREMENTS**:

- Sales experience
- Must be Trade Tested Mechanical / Electrical Engineering.
- Minimum of 7 years post-qualification maintenance and repairs for underground mining equipment experience required.
- Full computer literacy in MS Word, MS Excel and MS PowerPoint.
- Customer relations experience is essential.
- Must have a valid driver’s license.
- Good presentation skills
- Fluent in English as this is essential for support.
- A team player with strong customer service, communication, written and technical phone support experience.
- Ability to work hours outside of normal day shift.
- Able & willing to travel as & when necessary.