Key Account Manager Automotive Ssa

7 months ago

Kempton Park, South Africa DB Schenker Full time

A Key Account Manager at DB Schenker plays a critical role in managing and nurturing key client relationships to drive business growth and ensure customer satisfaction.
- Develop and maintain an ongoing pipeline of prospective clients within the Automobility + vertical.
- Manage and lead RFQ’s and tenders to increase win rate.
- Represent the MEA region in Automobility + vertical globally.
- Develop and guide strategy to contribute to DB Schenker Sub-Saharan Africa Automobility + initiatives in line with regulatory and industry requirements.
- Provide expert guidance on requirements for the company and products to be compliant with various sub sectors of the Automotive industry.
- Contribute effectively to the Automobility + strategy for the cluster, with a clear plan for business development and practical actions for short-, medium-, and long-term achievement.
- Support and guide cluster management and KAM teams in managing and developing global and regional key account opportunities successfully.
- Collect, analyze, and communicate customer, market and competitor information relevant to the Automotive industry.
- Facilitate a close, customer-focused collaboration with products, P&L owners and country sales / trade development teams.
- 1.
**Client Relationship Management**:

- Build and maintain strong relationships with key clients.
- Understand the clients' business objectives and logistics requirements.
- Act as a trusted advisor to clients, offering solutions to optimize their supply chain.
- 2.
**Account Growth**:

- Develop and execute account strategies to grow revenue and profitability of portfolio including target setting and achievement of such targets.
- Identify opportunities for upselling and cross-selling DB Schenker's services.
- Negotiate contracts and pricing agreements with clients.
- 3.
**Collaboration with Internal Teams**:

- Coordinate with various internal departments, including operations, sales, and customer service, to ensure client needs are met.
- Provide guidance and support to operational teams to ensure service quality.
- 4.
**Key Performance Management**:

- Develop, implement and present KPI’s on a regular basis to ensure service levels are met and exceeded.
- Address issues or concerns promptly and effectively.
- Identify opportunities for continuous improvement and implement accordingly.
- 5.
**Market Analysis**:

- Stay informed about industry trends, market conditions, and competitors.
- Provide insights and recommendations to clients based on market intelligence.
- 6.
**Reporting**:

- Prepare regular reports and presentations for clients and internal stakeholders.
- Track and report on account performance and progress toward goals.
- Matric certificate essential.
- Min 3 years sales experience in oceanfreight.
- Proven sales track record of successful business development with multinational logistics company.
- Relevant Bachelor and/ or Master’s degree or equivalent preferred.
- High degree of work flexibility and willingness to travel.
- Outstanding interpersonal competencies, and cultural sensitivity.
- Ability to drive business success through virtual teams.
- Strong business acumen, result-focused business approach.
- Excellent communication, negotiation and presentation skills.
- Focus on business development along with strong “selling” ability.
- Positive and convincing attitude and an empathetic, motivating personality.
- Strategic and conceptual thinking with good problem-solving skills.

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