Retail Claims Clerk
5 months ago
KEY RESPONSIBILITIES:
- Maintain and update the claims register
- Manage and process Retail claims
- Request, obtain, and update information and/or documents as required
- Complete the request for credit documents by following the companies’ LOA
- Consult with inter-departments to resolve claims and/queries
- Match claims with credit notes
- Liaise and build working relationships with stores
MINIMUM REQUIREMENTS EXPERIENCE AND KNOWLEDGE:
- 2 years of working experience within a busy Finance department
- Previous claims experience will be an advantage.
- Basic understanding and knowledge of account reconciliations.
SKILLS AND EDUCATION:
- Matric with mathematics is essential.
- Any tertiary education or qualification within the financial field
- Be able to work in a pressured environment and meet monthly targets.
- Excellent verbal and written business communication and people skills are required.
- Able to complete calculations (ability to work with numbers on an above-average level)
- Intermediate computer literacy in MS Word, Excel, Outlook, and PowerPoint
- Customer-focused and delivering above-average customer service
- High attention to detail
- Finance focused.
- Good time management i.e., deadline driven, able to plan and prioritize a high workload
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