Channel Enablement

6 months ago


Johannesburg, South Africa Nedbank Full time

**Job Classification**
- Requisition: 134030- Division: Insurance Distribution- Employment Equity Statement: Preference will be given to individuals from underrepresented groups.- Job Family- Sales and Service- Career Stream- Relationship Management- Leadership Pipeline- Manage Self: Professional (MSP)**Job Purpose**
- To design, develop and drive implementation of the enablers of the Client Value Proposition (CVP) that is aimed at deriving mutual beneficial business value and growing our transactional base while ensuring alignment to Nedbank's Consumer Banking customer led strategy.**Responsibilities**:

- Drive and ensure development / implementation and review of operational procedures within the Stakeholder Management team.
- Work with the required teams to track projects and prepare reports / packs for Management.
- Oversee reporting / planning and implementation of:

- Service Standards
- Retentions
- Customer Experience
- Customer Journeys
- Work with Portfolio Managers to assist with effectively tracking opportunities unlocked across stakeholders.
- Coordinate and track governance deliverables across the Portfolios for Management.
- Support efficiency and effectiveness in the business and the team:

- PI Planning for system enhancements
- Change Management of new initiatives with SME's across cluster
- Assist Head of Area with coordinating:

- Team Assessments
- Training implementation
- Online assessments
- Compiling DIVCO and Stakeholder monthly packs
- Identify performance gaps withing the Stakeholder Management portfolios and suggest ways to close these gaps.
- Contribute to requirements analysis and report finding with proposed solutions.
- Process design, development, and implementation.
- Management information.
- Drive and assist projects when required.
- Essential Qualifications - NQF Level- Professional Qualifications/Honour’s Degree
- Preferred Qualification- RE 5- Preferred Certifications- Process, Project, Scrum master, business and data analyst, Agile, Product Manager/Owner- Minimum Experience Level- 3 - 5 years' experience in:
- Operations, relationship management
- Projects and systems implementation
- Contract Management
- Power Point
- Power BI

**Technical / Professional Knowledge**
- Strategy planning and execution
- Product Knowledge
- Relevant system knowledge
- Change management
- Learning and development methodologies
- Agile Concepts
- Principles of financial management
- Governance, Risk and Controls
- Research and analytics
- Process management Principles
- Behavioural Competencies- Establishing Strategic Direction
- Customer Focus
- Leading Change
- Inspiring Excellence
- Driving Innovation
- Influencing
- Business Savvy
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_



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