Supervisor - Channel and Sales Support.service

6 months ago


Johannesburg, South Africa MTN Nigeria Full time

They will lead a team to provide world-class second line support across multiple

channels. Their purpose is to:

- Lead, manage, and enable their teams to ensure success as well as CXO’s strategic

and operational objectives placing MTN at the forefront of leading customer

experience
- Ensure that all customer expectations across MTN’s approved second line support

platforms for channels and partners are met and positive online sentiment is

achieved and maintained
- Drive Digital engagement and ultimately transformation across the CX,

transitioning internal and external customers from traditional touchpoints to

Digital platforms
- Improved quality of customer support and service provided
- Improved communication and connection with customers
- Increased visibility and positive online sentiment
- Improved efficiency and effectiveness with handling queries and resolving problems
- Enhanced prioritisation of customer experience and brand perception
- Revenue generation
- Oversee team’s performance, provide guidance, support, identify needs and manage the relations between employees and MTNSA



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