Supervisor - Channel and Sales Support.service
6 months ago
They will lead a team to provide world-class second line support across multiple
channels. Their purpose is to:
- Lead, manage, and enable their teams to ensure success as well as CXO’s strategic
and operational objectives placing MTN at the forefront of leading customer
experience
- Ensure that all customer expectations across MTN’s approved second line support
platforms for channels and partners are met and positive online sentiment is
achieved and maintained
- Drive Digital engagement and ultimately transformation across the CX,
transitioning internal and external customers from traditional touchpoints to
Digital platforms
- Improved quality of customer support and service provided
- Improved communication and connection with customers
- Increased visibility and positive online sentiment
- Improved efficiency and effectiveness with handling queries and resolving problems
- Enhanced prioritisation of customer experience and brand perception
- Revenue generation
- Oversee team’s performance, provide guidance, support, identify needs and manage the relations between employees and MTNSA
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Senior Channel Development Manager
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Senior Channel Development Manager
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Strategic Channel Development Manager
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South Africa SMB Channel Sales Representative
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Alternative Channel Head
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Johannesburg, South Africa FirstRand Full timeJob Description Hello future Sales Head: Alternate Distribution Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment...
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Sales Manager
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Sales Manager
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