Employee Services Specialist

7 months ago

Cape Town, South Africa Impact.com Full time

**Our Company**:
**Your Role at Impact**:

- The Employee Shared Services Specialist is a crucial role responsible for providing exceptional human resources services to employees. The main responsibilities of this role are to handle employee inquiries, process transactions, manage employee data, ensure compliance with company policies, and collaborate to improve HR processes. The Employee Shared Services Specialist aims to ensure smooth operations and foster a positive employee experience._

**What You'll Do**:

- Ensure outstanding support is provided to all employees and stakeholders (internal and external).
- Ensure consistent and seamless execution of critical people administration processes, including contract management, payroll, benefits administration, and compliance.
- Proactively identify and implement improvements to optimize and standardize people processes and programs.
- Respond promptly and professionally to employee inquiries regarding HR policies, procedures, and benefits
- Process employee transactions accurately and efficiently, including new hires, terminations, promotions, transfers, and status changes.
- Assist in benefits administration tasks, such as enrollments, changes, and terminations, and collaborate with benefit providers as needed
- Maintain HR databases and systems, ensuring data integrity, accuracy, and confidentiality.
- Contribute to the development of people policies, guidelines, and procedures to enhance performance and scalability.
- Assist in establishing and monitoring People Operations metrics related to responsiveness, process management, and employee satisfaction.
- Identify, suggest, and implement tools and changes to drive employee efficiency and productivity.
- Collaborate with HR teams and cross-functional partners to implement process improvements, policies, streamline workflows, and enhance the overall employee experience
- Stay updated on relevant HR laws, regulations, and industry best practices to ensure compliance and mitigate risks.
- Participate in special projects and initiatives as assigned by HR leadership.

**What You Have**:

- Bachelor's degree in Human Resources or related field. Additional certification in HR or related areas can be advantageous.
- Minimum 2 years experience in HR operations, shared services, or generalist role.
- Knowledge and understanding of HR policies, procedures, and employment law.
- Experience in benefits administration, payroll queries, and compliance requirements.
- Strong communication both written and verbal for effectively responding to employee queries and stakeholders.
- Attention to detail is important for accurately processing transactions and maintaining data integrity.
- Prior experience in HRIS (Human Resources Information System) and Google Suite.

**Benefits/Perks**:

- **Casual work environment, including working from home**:

- **Flexible work hours**:

- **6 month primary caregiver leave**:

- **Fitness club fee reimbursements**:

- **Unlimited PTO policy**
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- **Training & Development**
- Learning the advanced partnership automation products
- **Medical Aid and Provident Fund**
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- **Restricted Stock Units**
- 3-year vesting schedule pending Board approval
- **Internet Allowance**:

- **Technology Stipend**

**#LI-Hybrid

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