Employee Services Specialist

5 months ago


Cape Town, South Africa Impact.com Full time

**Our Company**:
**Your Role at Impact**:

- The Employee Shared Services Specialist is a crucial role responsible for providing exceptional human resources services to employees. The main responsibilities of this role are to handle employee inquiries, process transactions, manage employee data, ensure compliance with company policies, and collaborate to improve HR processes. The Employee Shared Services Specialist aims to ensure smooth operations and foster a positive employee experience._

**What You'll Do**:

- Ensure outstanding support is provided to all employees and stakeholders (internal and external).
- Ensure consistent and seamless execution of critical people administration processes, including contract management, payroll, benefits administration, and compliance.
- Proactively identify and implement improvements to optimize and standardize people processes and programs.
- Respond promptly and professionally to employee inquiries regarding HR policies, procedures, and benefits
- Process employee transactions accurately and efficiently, including new hires, terminations, promotions, transfers, and status changes.
- Assist in benefits administration tasks, such as enrollments, changes, and terminations, and collaborate with benefit providers as needed
- Maintain HR databases and systems, ensuring data integrity, accuracy, and confidentiality.
- Contribute to the development of people policies, guidelines, and procedures to enhance performance and scalability.
- Assist in establishing and monitoring People Operations metrics related to responsiveness, process management, and employee satisfaction.
- Identify, suggest, and implement tools and changes to drive employee efficiency and productivity.
- Collaborate with HR teams and cross-functional partners to implement process improvements, policies, streamline workflows, and enhance the overall employee experience
- Stay updated on relevant HR laws, regulations, and industry best practices to ensure compliance and mitigate risks.
- Participate in special projects and initiatives as assigned by HR leadership.

**What You Have**:

- Bachelor's degree in Human Resources or related field. Additional certification in HR or related areas can be advantageous.
- Minimum 2 years experience in HR operations, shared services, or generalist role.
- Knowledge and understanding of HR policies, procedures, and employment law.
- Experience in benefits administration, payroll queries, and compliance requirements.
- Strong communication both written and verbal for effectively responding to employee queries and stakeholders.
- Attention to detail is important for accurately processing transactions and maintaining data integrity.
- Prior experience in HRIS (Human Resources Information System) and Google Suite.

**Benefits/Perks**:

- **Casual work environment, including working from home**:

- **Flexible work hours**:

- **6 month primary caregiver leave**:

- **Fitness club fee reimbursements**:

- **Unlimited PTO policy**
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- **Training & Development**
- Learning the advanced partnership automation products
- **Medical Aid and Provident Fund**
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- **Restricted Stock Units**
- 3-year vesting schedule pending Board approval
- **Internet Allowance**:

- **Technology Stipend**

**#LI-Hybrid



  • Cape Town, Western Cape, South Africa The Recruitment Council Full time

    OverviewThe Recruitment Council is a leading recruitment agency specializing in the Financial Services sector. We are currently seeking an experienced Employee Benefits Specialist to join our team.This role presents an exceptional opportunity for a skilled professional to leverage their expertise and drive success in a dynamic environment.Job DescriptionWe...


  • Cape Town, Western Cape, South Africa Western Cape Government Full time

    Employee Relations Specialist Job Description:The Western Cape Government seeks a competent individual to handle employee relations matters, including conducting investigations and representing the employer in various forums.Key Responsibilities:Manage employee relations matters related to misconduct and grievancesConduct thorough investigations and prepare...


  • Cape Town, South Africa Truworths Full time

    Truworths has an exciting opportunity in the Employee Relations department for an IR Professional with a passion for day-to-day IR. The core objective of the Employee Relations team is to ensure fair and respectful treatment of employees, in compliance with the law and consistent with our values, policies and objectives. This position requires an individual...


  • Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Alarm Systems Service SpecialistJob Summary: We are seeking a skilled Alarm Systems Service Specialist to join our Fidelity Services Group team. The ideal candidate will have a strong background in alarm systems and a passion for delivering exceptional service.Responsibilities:Technical: Conduct service calls, maintenance, and repairs of alarms, program...


  • Cape Town, Western Cape, South Africa RMV Solution Full time

    Job SummaryWe are seeking a highly skilled Payroll and Employee Benefits Specialist to join our team at RMV Solution. The successful candidate will be responsible for providing exceptional service from the Employee Benefits Department (EBD) and processing payroll while providing HR admin support.The role will be based at our Head Office in Cape Town and...


  • Cape Town, South Africa Inizio Full time

    **Our Pledge** *** **The Role** The Senior Employee Relations Specialist drives INIZIO's processes, policies, and strategy across Employee Relations in Ireland, South Africa and the United Kingdom. You will act as a liaison between legal and business matters to act as a risk mitigation arm of HR, supporting ER policy creation, driving consistency across...


  • Cape Town, South Africa Deka Minas (Pty) Ltd Full time

    The Employee and Labour Relations Specialist will support the Head of People and Labour Relations in providing comprehensive, professional employment law and employee relations services within the framework of South African and other African labour laws, and organisational policies, procedures, standards and guidelines. The role requires an individual with a...


  • Cape Town, South Africa Inizio Full time

    Our Pledge At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right...


  • Cape Town, South Africa TTEC Full time

    Employee Engagement Lead-03WMN **Description**: Employee Engagement Lead - Cape Town Bringing smiles is what we do at TTECfor you and the customer. As a Lead Communication Specialist working on site in Cape Town, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience...


  • Cape Town, Western Cape, South Africa SALT Employee Benefits Full time

    At SALT Employee Benefits, we are committed to providing young graduates with a unique opportunity to gain valuable work experience in the Financial Services Industry. Our Graduate Development Programme is designed to equip candidates with the skills and knowledge required to succeed in this field.Key Responsibilities:Read and understand relevant legislation...


  • Cape Town, Western Cape, South Africa SALT Employee Benefits Full time

    Fund Accounting RoleThe Fund Accounting Specialist will be responsible for managing the day-to-day accounting duties for a specific bank account. This includes reconciliations of various general ledger accounts, which are reconciled monthly. The Specialist will also assist the Senior Fund Accountant with the preparation of audit workings and perform...


  • Cape Town, South Africa Cape National Recruitment Pty Ltd Full time

    Responsibilities: - Conduct employee orientations and explain the company's benefits package - Collect and analyze data related to employee benefits, such as enrollment, usage, and satisfaction - Assist with employee evaluation processes, including performance reviews and feedback sessions - Utilize software to manage employee benefits administration -...


  • Cape Town, South Africa TTEC Full time

    Employee Engagement Lead **Employee Engagement Lead - Cape Town** Bringing smiles is what we do at TTECfor you and the customer. As a Lead Communication Specialist working on site in Cape Town, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...


  • Cape Town, South Africa TTEC Full time

    Employee Engagement Lead -03WQX **Description**: **Employee Engagement Lead - Cape Town** Bringing smiles is what we do at TTECfor you and the customer. As a Lead Communication Specialist working on site in Cape Town, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...


  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job Title: Social WorkerJob Summary:We are seeking a dedicated and compassionate Social Worker to join our team at Zeebra Junction Specialist Recruitment. The successful candidate will be responsible for providing social work services to residents in our care facilities, ensuring compliance with legal and departmental requirements.Key...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job OverviewWNS Global Services is seeking a highly skilled Financial Services Customer Experience Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer experiences across various touchpoints.


  • Cape Town, Western Cape, South Africa Batho Pele Top Services Full time

    Job Summary We are seeking a highly skilled and experienced Human Resources Specialist to join our team at Batho Pele Top Services. As an integral part of our organization, this role will be responsible for the end-to-end recruitment process, including employee onboarding and offboarding. Main ResponsibilitiesManage the recruitment process from start to...


  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job Title: Senior Travel SpecialistWe are seeking a highly experienced and skilled Senior Travel Specialist to join our team at Zeebra Junction Specialist Recruitment. The ideal candidate will have a strong background in the travel industry, with a focus on high-end safaris and expeditions in Africa and South America.Key Responsibilities:Design and sell...


  • Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Job Title: Installation and Maintenance SpecialistJob Summary: We are seeking a skilled Installation and Maintenance Specialist to join our team at Fidelity Services Group. The successful candidate will be responsible for the installation, maintenance, and repair of electronic security systems at commercial and industrial premises.Key...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    We are looking for a highly skilled Process Development Specialist to support our customer service team in building a positive, people-focused environment. Key Responsibilities include:Operational ExcellenceIdentify and communicate barriers to performance/service delivery to operational leadersConduct analysis and insights based on consolidated data to...