Service Desk Specialist

Job DescriptionWe are seeking a highly skilled Technical Service Desk Specialist to join our team at It Ridge Technologies.The ideal candidate will possess excellent problem-solving skills, strong analytical abilities, and the ability to communicate effectively with end-users and technical teams.

About the PositionWe are seeking an experienced IT End-user Support Manager to join our team at Prescient.As a key member of our centralised services IT team, you will be responsible for providing service desk and desktop support services to end-users.ResponsibilitiesLead a team of IT support technicians, help desk analysts, and desktop support...

Key Performance Area: - Management of the Service Desk Teams and deliverables - Management of Customer expectations - Achievement of Service Desk metrics - Reporting and presenting Service Desk metrics - Management of capacity requirements - Management of training requirements - Management of documentation - Performance reviews - Ad hoc duties as required...

**SERVICE DESK ANALYST** **Cape Town** **MINIMUM REQUIREMENT** 3 years minimum experience gained with in a Call Centre environment as a Service Desk Analyst Communication Skills Attention to detail. Interpersonal relationships Initiatives and self-motivation Coaching and mentoring **DUTIES**: Customer Service Call Alignment Ticket Status...

**Job Duties/Responsibilities will include**: Management of the Service Desk Teams and deliverables Management of Customer expectations Achievement of Service Desk metrics Reporting and presenting Service Desk metrics Management of capacity requirements Management of training requirements Management of documentation Performance reviews Ad hoc duties...

Our client is looking for a Service Desk Manager, To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to enable this. -...

**Service Desk Technician **:at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little...

**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

Our client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest and professional in all communication with other parties - Ensure that feedback and follow...

Urgently looking for a Service Desk Agent based in Cape Town **Requirements**: Matric IT Qualification 2 - 5 Years experience in a similar role **Job Types**: Full-time, Permanent Pay: R11 000,00 - R12 000,00 per month Work Location: In person

About the RoleThe Technical Service Desk Agent L1 will be responsible for resolving Level 1 technical issues, including desktop application and peripheral device support. This position requires excellent problem-solving skills, strong communication abilities, and a customer-focused approach.

Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own customer issues through to resolution and to recognize when to escalate Provide reports as and when required. Ensure all service calls are closed on time Assist the...

Buzzblock Recruitment is hiring an IT Service Desk Expert to join our team.About the Job:We require a candidate with at least two years of experience in a service desk environment.The ideal candidate will have three years of experience in first-line support or desktop support.A deep understanding of information technology is essential.A valid driver's...

Excis Compliance ltd Job OpportunityWe are looking for an experienced Help Desk Professional who is fluent in French to join our IT team. As a Help Desk Professional, you will provide top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Duties and Responsibilities:Respond to Service Requests: Respond...

iOCO Infrastructure Services Invites You to Explore Possibilities.Join our dynamic team as a Service Desk Engineer. Be the first point of contact for IT support, delivering swift and effective solutions that keep our operations running smoothly. If you're tech-savvy, customer-focused, and ready to make an impact in a fast-paced environment, this role is for...

iOCO Infrastructure Services Invites You to Explore Possibilities. Join our dynamic team as a Service Desk Engineer. Be the first point of contact for IT support, delivering swift and effective solutions that keep our operations running smoothly. If you're tech-savvy, customer-focused, and ready to make an impact in a fast-paced environment, this role is...

Overview: **Essential Function** - To answer calls within agreed benchmark performance targets - Ensure all customer requests are progressed accurately with maximum efficiency - Communicate with both internal and external customers to a consistently high standard - To log incident information on Incident Management Systems accurately and efficiently in line...

Overview: **Essential Function** - To answer calls within agreed benchmark performance targets - Ensure all customer requests are progressed accurately with maximum efficiency - Communicate with both internal and external customers to a consistently high standard - To log incident information on Incident Management Systems accurately and efficiently in line...

We are seeking a skilled IT Support Specialist II to join our dynamic team at Amazon. As a Help Desk Technician, you will be responsible for resolving technical issues related to hardware and software, providing timely assistance to our employees, and contributing to the overall success of our warehouse operations.The ideal candidate will have experience in...

About Our Company Culture">We value adaptability, complete knowledge of IT infrastructure, and a knack for implementing working solutions.">Job Description:">The successful applicant will take on a key role overseeing the operation of the service desk and managing a dedicated team of service desk technicians.">Requirements:">">Minimum of 3 years experience...