Support Administrator

8 months ago


Centurion, South Africa Chainlink Recruitment Full time

To assist with administrative duties within the Support department and ensure all capturing and processing are done accurately and timeously. Point of contact for customers to assist with booking in of faulty batteries, collection of repaired batteries, and keeping clients informed of repair progress.
- First point of contact for support at the office
- Booking in of Batteries
- Liaise with customers on progress
- Loan Batteries coordination with customer.
- Follow up on returns of loan batteries from customers
- Create and update cases in Zoho
- Responsible for loan batteries administration and record keeping
- Ensure loan batteries are booked out and timeously returned.
- Sales and transfer orders
- Requisitions for repairs internal and external
- Filing and scanning of documents
- Coordinate training session for customers
- Continuously updated contact information of clients
- Prepare and generate reports (Zoho)
- Stock issuing and management
- Participate in stock takes
- Generate sales orders, package slips, RMAs and credit notes
- Complete transfer orders
- Record keeping of parts issued to customers and parts returned.
- Liaise with internal logistics team to arrange transport of batteries to and from customers
- Manage the Quarantine Warehouse as well as the RacPower/MPS Warehouse.


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