Team Lead: Contact Centre

**ROLE PURPOSE** The main responsibility of the Team Leader is to actively monitor progress dispatched and update dates, as well as deal with any escalation in a prompt manner to expedite resolution. **MAIN OUTPUTS** - Key Roles: - Continuously monitoring of agent schedule and unscheduled breaks - Continuously monitoring of SLA targets - 1st line support...

**Gauteng**, Centurion** CLC is currently recruiting for a Customer Experience Centre Team Leader. The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective...

Purpose: To undertake the day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre. Responsibilities of this role (critical performance areas): Assist in supervision and evaluate work activities of...

Job Title: Call Centre SpecialistThe Call Centre Specialist will play a crucial role in converting leads into test drives and potential sales, contributing significantly to the dealership's success.Key Responsibilities:Lead Follow-Up: Contact leads received through the dealership's website promptly and professionally to nurture potential customers.Customer...

Gauteng, Centurion - R8 000 - R10 000 + Commission Monthly Basic Plus Commission (Market related, Negotiable) **Call Centre Agent** - Irene, Centurion. **About the Company**: Lead Worx is a proud subsidiary of Sydsen Group. Under the expert guidance of industry leading founders, this business grew from a traditional call centre to a state-of-the-art, high...

Job SummaryThe Strategic Marketing and Centre Operations Lead will be responsible for developing and implementing effective marketing programs that support the company's objectives. This role involves coordinating with various stakeholders, including customers, vendors, and internal teams, to ensure seamless operations and achieve business goals.Key...

The Call Centre Specialist will be responsible for following up on leads generated through the dealerships website. This role is crucial in converting these leads into test drives and potential sales, contributing significantly to the dealership's success. Key Responsibilities: - Lead Follow-Up: Contact leads received through the dealerships website...

**Gauteng**, Centurion** **(Market related)** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...

Job DescriptionThe Call Centre Specialist will be responsible for following up on leads generated through the dealerships website, ensuring a seamless customer experience from initial contact to final sale.Key Responsibilities:Contacting leads received through the dealerships website promptly and professionally to nurture potential customers.Building rapport...

**ROLE PURPOSE** The main responsibility of the Bidvest Facilities Management Call Centre Agent is to capture customer requests/complaints on SAP received via telephone and/or mail. The agent also needs to have the ability to identify emergencies and escalate according. **MAIN OUTPUTS** **KEY ROLES** - Ability to deal at all levels of the organization -...

**Gauteng**, Centurion** **(Negotiable)** CLC is currently recruiting for a Customer Experience Centre Manager. The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and...

**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

The Call Centre Specialist will be responsible for following up on leads generated through the dealerships website. This role is crucial in converting these leads into test drives and potential sales, contributing significantly to the dealership's success.Key Responsibilities: Lead Follow-Up: Contact leads received through the dealerships website promptly...

The Call Centre Specialist will be responsible for following up on leads generated through the dealerships website. This role is crucial in converting these leads into test drives and potential sales, contributing significantly to the dealership's success.Key Responsibilities:Lead Follow-Up: Contact leads received through the dealerships website promptly and...

Junior Call Centre Agent - CenturionJob Summary:Contact and nurture an agreed amount of consumers on behalf of our clients to reach the agreed project objectives.  This is done though outbound calling and emailing clients in accordance with our nurturing process and accurately updating leads data on the supporting CRM. In addition, also be available to...

Job SummaryContact and nurture a set number of consumers on behalf of our clients to achieve agreed project objectives. This involves making outbound calls and sending emails in accordance with our nurturing process, while accurately updating lead data on our CRM. Additionally, be available to handle inbound calls directed at our call centre.Key...

Minimum Requirements: - Must have a minimum of 2 to 3 years experience as a Call Centre Agent and Sales Specialist - Proficiency in CRM software and basic Computer skills - Previous experience in Call Centre environment within a sales role essential - Prior experience in Vehicle tracking and Security systems sales will be advantageous - Strong communication...

**RESPONSIBILITIES INCLUDE**: - Facilitate day-to-day administrative request received from the external call centre. - Communicate information to external call centres or external clients in a professional and timely manner. - Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases,...

Minimum Requirements:Must have a minimum of 2 to 3 years experience as a Call Centre Agent and Sales SpecialistProficiency in CRM software and basic Computer skillsPrevious experience in Call Centre environment within a sales role essentialPrior experience in Vehicle tracking and Security systems sales will be advantageousStrong communication and negotiating...

**Position Overview**: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity. **Key Responsibilities**: -...