Team Lead: Contact Centre

**Job Duties/Responsibilities will include**: People Management by facilitating effective communication between the team and management to ensure the best possible responses and complaint handling procedures are achieved Quality management to ensure Customer Care Centre standards and guidelines are documented, up-to-date and available to all...

**Job Duties/Responsibilities will include**: Allocate works orders to directly employed maintenance team and / or supply chain through raising and closing of reactive and scheduled job requests on the property management system as well as the processing of the subsequent associated invoices Coordinates predicted annual activities (gas line inspections...

**Gauteng**, Centurion** CLC is currently recruiting for a Customer Experience Centre Team Leader. The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective...

**Introduction** **Role Purpose** **Requirements**: - FAIS Credits and/or a suitable tertiary qualification. - Leadership or management studies completed or in progress will be beneficial. - Previous client care/customer service experience is essential - Previous leadership experience will be favourable - RE1 is a requirement - Short-term Insurance...

Minimum requirements: - Demonstrated success in managing contact centres - Proven ability to work independently and efficiently manage a contact centre - 10+ years of management experience in a contact centre environment (Operations) - Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience...

**Salary**: R45 000 per month, Negotiable, depending on experience **Benefits**: Provident Fund **Working hours**: Monday - Friday 08:00- 17:00 Our client a firm specialising within the Pharmaceutical industry has an opportunity for an experienced Call Centre Manager to join their firm based in Centurion area. **Minimum requirements**: - Demonstrated...

Purpose: To undertake the day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre. Responsibilities of this role (critical performance areas): Assist in supervision and evaluate work activities of...

Recruiting a Call Centre /Contact Centre Manager. The Contact Centre Manager is responsible for the achievement of clearly defined standards by ensuring that all client contact points within the sphere of the contact centre have the necessary competencies, tools and other resources to achieve these standards. This is an in-office position based in Centurion,...

**Gauteng**, Centurion** **(Market related)** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...

**ROLE PURPOSE** The main responsibility of the Bidvest Facilities Management Call Centre Agent is to capture customer requests/complaints on SAP received via telephone and/or mail. The agent also needs to have the ability to identify emergencies and escalate according. **MAIN OUTPUTS** **KEY ROLES** - Ability to deal at all levels of the organization -...

**Gauteng**, Centurion** **(Negotiable)** CLC is currently recruiting for a Customer Experience Centre Manager. The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and...

24/7 Inbound Emergency Call Centre based in Centurion looking for an experienced Call Centre Manager to take full responsibility in managing the operations of the Call Centre. Minimum requirements are: Minimum 10 years in managing a Call Centre (Currently Approximately 35 Staff Members) Background in Insurance and/or Emergency Assist service...

We are looking for a Technical Team Leader to join our Customer Care team at our Silverlakes branch. Key Responsibilities: - People Management: Leading and developing a team of customer care agents. - Providing technical advice - Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and...

Key Performance Area: Meet and exceed the sales quotas - Maintain contact and build lasting relationships with customers - Make sales calls and contact both potential and existing customers - Keep records of all interactions with customers - Keep abreast of the latest market trends and remain updated on product knowledge - Development of innovative and...

Gauteng , Centurion NegotiableNegotiable Monthly Call Centre Agent - Centurion - Gauteng A well-established business based in Centurion is looking to employ a Call Center Agent that will be the liaison between their company and its current and potential customers. **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely...

**RESPONSIBILITIES INCLUDE**: - Facilitate day-to-day administrative request received from the external call centre. - Communicate information to external call centres or external clients in a professional and timely manner. - Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases,...

**Listing reference**: track_000994 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Testing**Location**:Centurion**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: *** - Responsible for planning, scheduling and...

Structure, Grade & Reporting Job grade/level S4 Business Unit Converged Communication Department Unified Collaboration & Data Networks Position reports to Executive: Business Development Span of Control 0-5 Core Description The Business Development Manager will work with the various BCX Sales Teams to drive new business in Unified Collaboration, focusing on...

**Position Overview**: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity. **Key Responsibilities**: -...

About the Role: As an Engineering Team Lead at Edge Executives, you will be responsible for overseeing the maintenance function, ensuring that all aspects of maintenance are carried out efficiently and effectively. This includes managing asset life cycles, improving service quality, and leading a high-performing engineering team.You will also be responsible...