Call Centre Agent

7 days ago


Centurion, South Africa SydSen Recruit Full time

Gauteng

,

Centurion

NegotiableNegotiable

Monthly

Call Centre Agent - Centurion - Gauteng

A well-established business based in Centurion is looking to employ a Call Center Agent that will be the liaison between their company and its current and potential customers.

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Requirements and skills**:

- Previous experience in a Call Centre Agent role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

**LinkedIn, Instagram or Facebook.**

**SYDSEN RECRUIT - THE NEXT LEVEL OF EMPLOYMENT**

For more information please contact:
Jamy Frieslaar


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