Call Centre Manager

3 days ago


Centurion, South Africa HandPicked Recruitment Full time

Minimum requirements:

- Demonstrated success in managing contact centres
- Proven ability to work independently and efficiently manage a contact centre
- 10+ years of management experience in a contact centre environment (Operations)
- Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience will also be considered
- Extensive knowledge of contact centre procedures
- Strong leadership and people management skills, capable of motivating and inspiring a team
- Analytical mindset, adept at interpreting data, identifying trends, and making data-driven decisions
- Proficiency in using call centre software, CRM systems, and reporting tools
- Effective problem-solving and decision-making abilities

Duties will include but is not limited to:

- Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback
- Develop and implement strategies to improve team productivity and overall performance through incentives
- Conduct regular team meetings to communicate goals, targets, and updates, fostering a positive and collaborative work environment
- Monitor and evaluate individual and team performance, implementing corrective actions or recognition initiatives as needed
- Operations Management
- Performance and Quality Assurance
- Stakeholder Engagement


  • Call Centre Manager

    3 days ago


    Centurion, South Africa Handpicked Recruitment Full time

    **Salary**: R45 000 per month, Negotiable, depending on experience **Benefits**: Provident Fund **Working hours**: Monday - Friday 08:00- 17:00 Our client a firm specialising within the Pharmaceutical industry has an opportunity for an experienced Call Centre Manager to join their firm based in Centurion area. **Minimum requirements**: - Demonstrated...

  • Call Centre Manager

    3 weeks ago


    Centurion, South Africa FSI Full time

    We are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements:•Must be available immediately •Minimum 5 years experience as a call centre manager•Minimum 8 years...

  • Call Centre Manager

    2 weeks ago


    Centurion, Gauteng, South Africa HandPicked Recruitment Full time

    Minimum requirements: Demonstrated success in managing contact centres Proven ability to work independently and efficiently manage a contact centre 10+ years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience will also be...

  • Call Centre Manager

    2 weeks ago


    Centurion, Gauteng, South Africa FSI Full time

    We are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements:Must be available immediately Minimum 5 years experience as a call centre managerMinimum 8 years sales...

  • Call Centre Manager

    2 weeks ago


    Centurion, Gauteng, South Africa FSI Full time

    We are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements: Must be available immediately Minimum 5 years experience as a call centre manager Minimum 8 years sales...


  • Centurion, Gauteng, South Africa CLC Full time

    24/7 Inbound Emergency Call Centre based in Centurion looking for an experienced Call Centre Manager to take full responsibility in managing the operations of the Call Centre.Minimum requirements are:Minimum 10 years in managing a Call Centre (Currently Approximately 35 Staff Members)Background in Insurance and/or Emergency Assist service industryExcellent...

  • Call Centre Manager

    3 weeks ago


    Pretoria/Centurion, South Africa FSI Full time

    We are in search of a highly motivated and professional Call centre manager to join our sales department in Centurion Duties: To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer service Requirements: • Must be available immediately • Minimum 5 years experience as a call centre...

  • Call Centre Agent

    1 week ago


    Centurion, South Africa SydSen Recruit Full time

    Gauteng, Centurion - R8 000 - R10 000 + Commission Monthly Basic Plus Commission (Market related, Negotiable) **Call Centre Agent** - Irene, Centurion. **About the Company**: Lead Worx is a proud subsidiary of Sydsen Group. Under the expert guidance of industry leading founders, this business grew from a traditional call centre to a state-of-the-art, high...

  • Call Centre Agent

    2 weeks ago


    Centurion, Gauteng, South Africa Only the Best Full time

    Skills: Customer ServiceCustomer CareCustomer SatisfactionIndustries: InsuranceDescription:A leading insurance company is seeking Call Centre Agents for both their sales and customer service departments, based in Centurion.Minimum requirements: Must stay within a 30km radius of Centurion 6 months Call Centre experience Matric / Grade 12Company Description:A...

  • Call Centre Agent

    2 weeks ago


    Centurion, Gauteng, South Africa SydSen Recruit Full time

    Gauteng, Centurion R R Commission Monthly Basic Plus Commission (Market related, Negotiable)Call Centre Agent - Irene, Centurion.About the Company:Lead Worx is a proud subsidiary of Sydsen Group. Under the expert guidance of industry leading founders, this business grew from a traditional call centre to a state-of-the-art, high tech consumer connectivity...


  • Centurion, Gauteng, South Africa Jobking Full time

    A position exists for a Senior Call Centre Agent based in Centurion. Working hours - ?Shifts: ?Monday to Friday:6 am - 4 pm or 9 am - 6 pmStandby: 6 pm - 10 pm and weekends Matric Call Centre qualification 5+ years' experience in a call centre environmentExperience in ticketing systems, logging a ticket and resolving ticketsFluent in Afrikaans & English...

  • Call Centre Agent

    4 weeks ago


    Centurion, South Africa shop-24 Full time

    **DUTIES AND RESPONSIBILITIES** - Create scorecards providing accurate feedback - Listening to and assessing calls - Provide accurate feedback - Report on any trends or patterns that may be occurring - Filter information regarding non-compliance to Floor Manager - Document and maintain scorecard on all assessments conducted - Ensure that you meet quantity...


  • Centurion, Gauteng, South Africa Hire Power Recruitment Full time

    Call Centre Service AgentCOMPANY DESCRIPTIONA vacancy for a Call Centre Service Agent exists within a reputable and well-known multinational corporation. The successful individual will be required to work on-site at the call centre in Port Elizabeth. Product training will be given. A demonstrated history as a call centre service agent is a...

  • Call Centre Agent

    2 weeks ago


    Centurion, Gauteng, South Africa shop-24 Full time

    DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends or patterns that may be occurring Filter information regarding noncompliance to Floor Manager Document and maintain scorecard on all assessments conducted Ensure that you meet quantity and quality of calls...

  • Centre Manager

    4 weeks ago


    Centurion, South Africa NHC Medical & Dental Centre Centurion Full time

    Purpose: To undertake the day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre. Responsibilities of this role (critical performance areas): Assist in supervision and evaluate work activities of...

  • Call Centre Agents

    2 weeks ago


    Centurion, City of Tshwane Metropolitan Municipality, Gauteng, , South Africa FreeRecruit Full time

    A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: · Contacting prospective clients · Customer Support · Risk Investigating · Sales · Marketing · Data capturing · Achieving department targets Requirements: · Minimum 2 years' experience in a similar position or call centre environment · Able to...

  • Debtors Officer Ii

    3 weeks ago


    Centurion, South Africa Ampath Laboratories Full time

    Advert Reference: P8968 Debtors Officer II - Call Centre - Centurion Job Title: Debtors Officer II - Call Centre - Centurion Closing Date: 2024/05/22 Position Available From: 2024-02-06 Area: Centurion Actual Place Of Work: Centurion Position Type: Full-Time Weekly Hours: 40 Time Conditions: 5 day Work Week (South Africa) Purpose of Position: Attend...


  • Centurion, South Africa Ampath Trust Full time

    Advert Reference: P11476 Debtors Officer II: Call Centre - Centurion Job Title: Debtors Officer II: Call Centre - Centurion Closing Date: 2024/03/25 Position Available From: 2024-03-15 Area: Centurion Actual Place Of Work: Centurion Position Type: Full-Time Weekly Hours: 40 Time Conditions: 5 day Work Week (South Africa) Purpose of Position: Attend...

  • Call Centre Agents

    3 weeks ago


    Centurion, City of Tshwane Metropolitan Municipality, Gauteng, 0014, South Africa FreeRecruit Full time

    A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: ·        Contacting prospective clients ·        Customer Support ·        Risk Investigating ·        Sales ·        Marketing ·        Data capturing ·        Achieving department targets...

  • Call Centre Agent

    2 months ago


    Centurion, South Africa H2R Full time

    Gauteng, Centurion - Market related - Market related Monthly Basic Salary (Market related, Negotiable) CALL CENTRE AGENT WITH UNDERMENTIONED KNOWLEDGE. - Adding or removing of dependants._ Processing medical scheme membership card requests and ensuring that it will be delivered to the correct address. Sending membership certificates when...