Customer Experience Centre Team Leader

2 days ago

Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

**Gauteng**, Centurion**

CLC is currently recruiting for a Customer Experience Centre Team Leader.

The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and smooth operating of the CEC.

**Minimum Requirements**:

- Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
- Clear Criminal Record
- Computer Literacy - MS Office: Work, Excel, Outlook, PowerPoint & other short-term software
- Minimum of 5 years’ experience in call centre/customer care environment
- Minimum of 2 years working experience in an insurance or related industry
- Minimum of 2 years’ experience in a Leadership role

**Skills and Attributes**:

- Lead by example in terms of following processes
- Bilingual (English and Afrikaans)
- Verbal reasoning
- Punctual & well groomed
- Patient
- Ability to work under pressure
- Ability to effectively deal with conflict
- Excellent oral, written and interpersonal communication skills
- Exceptional listening and analytical skills
- Excellent level of knowledge/expertise related to products
- Strong knowledge of customer care processes and techniques
- Strong understanding of CEC operations
- Good problem-solving ability
- Demonstrate ability to work well in a team as well as independently
- Dedicated to providing exceptional customer service
- Exceptional writing, spelling and grammar skills
- Strong confidentiality and morals
- For more information please contact:
**Nhlanhla Ntuli

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