Customer Experience Centre Team Leader

6 months ago


Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

**Gauteng**, Centurion**

CLC is currently recruiting for a Customer Experience Centre Team Leader.

The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and smooth operating of the CEC.

**Minimum Requirements**:

- Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
- Clear Criminal Record
- Computer Literacy - MS Office: Work, Excel, Outlook, PowerPoint & other short-term software
- Minimum of 5 years’ experience in call centre/customer care environment
- Minimum of 2 years working experience in an insurance or related industry
- Minimum of 2 years’ experience in a Leadership role

**Skills and Attributes**:

- Lead by example in terms of following processes
- Bilingual (English and Afrikaans)
- Verbal reasoning
- Punctual & well groomed
- Patient
- Ability to work under pressure
- Ability to effectively deal with conflict
- Excellent oral, written and interpersonal communication skills
- Exceptional listening and analytical skills
- Excellent level of knowledge/expertise related to products
- Strong knowledge of customer care processes and techniques
- Strong understanding of CEC operations
- Good problem-solving ability
- Demonstrate ability to work well in a team as well as independently
- Dedicated to providing exceptional customer service
- Exceptional writing, spelling and grammar skills
- Strong confidentiality and morals
- For more information please contact:
**Nhlanhla Ntuli



  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **(Market related)** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **(Negotiable)** CLC is currently recruiting for a Customer Experience Centre Manager. The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **Monthly (Market related)** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** CLC is recruiting for Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department. **Purpose**: To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **ompany Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. We are recruiting for a Claims...

  • Centre Manager

    6 months ago


    Centurion, South Africa NHC Medical & Dental Centre Centurion Full time

    Purpose: To undertake the day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre. Responsibilities of this role (critical performance areas): Assist in supervision and evaluate work activities of...

  • Fleet Controller

    6 months ago


    Centurion, South Africa Moladira Skills Full time

    **MISSION** contact centre, from call management to response reaction and measurement, and the secondary mission of assisting with administration and data. The response centre will operate 24/7 on a three-shift basis. Each shift will be 8 hours. The hours per shift will be 06h00 to 14h00, 14h00 to 22h00 and 22h00 to 06h00. **RESOURCES** - Computer and...


  • Centurion, South Africa Ntiyiso Consulting Group Full time

    **Who are we?** Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm specialising in all major industries. We deliver sustainable solutions through three subsidiaries, viz. Ntiyiso Revenue Consulting, Ntiyiso Business Consulting and Ntiyiso Industrialization Consulting. Ntiyiso means 'TRUTH' in the Xitsonga...

  • Claims Team Leader

    7 months ago


    Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **Monthly (Market related, Negotiable)** **Purpose** Responsible to assist with the daily running and management of the Division through the effective use of resources. Ensuring that SLA’s are met per Binder Agreements. The purpose is the effective management of claims consultants. Ensure efficient service levels to internal and...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    About Customer Loyalty ConsultantsWe are a dynamic team of experts dedicated to delivering exceptional customer experiences. Our mission is to empower our clients to build lasting relationships with their customers.Job OverviewWe are seeking a highly skilled Visionary Graphic Design Leader to join our team. As a key member of our marketing department, you...

  • Team Leader

    6 months ago


    Centurion, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Centurion, Central- Salary- R49 000 - R60 000- Job Type- Permanent- Education- Bachelor’s Degree / BTech- Experience- 5+ years- Reference- Team lead- - it.jobs(at)staffingprojects.co.za- Fax- 0867502867Our client is looking for an experienced Team Leader in Centurion. If you are feeling that it is time for you to move on in...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...

  • Head Plumber

    4 months ago


    Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...


  • Centurion, South Africa Exclusive Networks Full time

    **EXCLUSIVE NETWORKS**|** **Introduction** "Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with...


  • Centurion, Gauteng, South Africa Hello Group Full time

    Job Title: Customer Service Manager - Team LeadWe are seeking an experienced Customer Service Manager to lead our team in Centurion, Gauteng.Key Responsibilities:Team Leadership & Development:Recruit, onboard, and train new customer service consultants.Inspire and motivate team members to deliver top-quality service.Conduct performance reviews and create...


  • Centurion, Gauteng, South Africa Restaurant Careers Full time

    We are seeking a Restaurant Team Leader at our esteemed establishment, Restaurant Careers. As the right candidate will oversee the smooth operation of our front-of-house restaurant, we require an individual with extensive experience in managing busy restaurant environments.About the RoleThe successful applicant will be responsible for leading a dynamic team...

  • Team Leader

    3 weeks ago


    Centurion, South Africa MAN Automotive Ltd Full time

    Job title : Team Leader (Centurion)Job Location : Gauteng, CenturionDeadline : December 07, 2024Quick Recommended Links Jobs by Location Job by industries Description Manage and drive productivity and efficiency to achieve set targets. Responsible for the achievement of sold hours target. Responsible for minimizing rectifications through continuous...

  • Team Leader

    2 weeks ago


    Centurion, South Africa MAN Automotive Ltd Full time

    Job title : Team Leader (Centurion) Job Location : Gauteng, Centurion Deadline : December 07, 2024 Quick Recommended Links Jobs by Location Job by industries Description Manage and drive productivity and efficiency to achieve set targets. Responsible for the achievement of sold hours target. Responsible for minimizing rectifications...