Contact Centre Team Lead

**Who are we?** Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm specialising in all major industries. We deliver sustainable solutions through three subsidiaries, viz. Ntiyiso Revenue Consulting, Ntiyiso Business Consulting and Ntiyiso Industrialization Consulting. Ntiyiso means 'TRUTH' in the Xitsonga...

**ROLE PURPOSE** The main responsibility of the Team Leader is to actively monitor progress dispatched and update dates, as well as deal with any escalation in a prompt manner to expedite resolution. **MAIN OUTPUTS** - Key Roles: - Continuously monitoring of agent schedule and unscheduled breaks - Continuously monitoring of SLA targets - 1st line support...

**Gauteng**, Centurion** CLC is currently recruiting for a Customer Experience Centre Team Leader. The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective...

**Introduction** **Role Purpose** **Requirements**: - FAIS Credits and/or a suitable tertiary qualification. - Leadership or management studies completed or in progress will be beneficial. - Previous client care/customer service experience is essential - Previous leadership experience will be favourable - RE1 is a requirement - Short-term Insurance...

Purpose: To undertake the day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre. Responsibilities of this role (critical performance areas): Assist in supervision and evaluate work activities of...

Recruiting a Call Centre /Contact Centre Manager. The Contact Centre Manager is responsible for the achievement of clearly defined standards by ensuring that all client contact points within the sphere of the contact centre have the necessary competencies, tools and other resources to achieve these standards. This is an in-office position based in Centurion,...

Gauteng, Centurion - R8 000 - R10 000 + Commission Monthly Basic Plus Commission (Market related, Negotiable) **Call Centre Agent** - Irene, Centurion. **About the Company**: Lead Worx is a proud subsidiary of Sydsen Group. Under the expert guidance of industry leading founders, this business grew from a traditional call centre to a state-of-the-art, high...

Job title : Asset Financing Consultant (Contact Centre Centurion) Job Location : Gauteng, Centurion Deadline : January 03, 2025 Quick Recommended Links Jobs by Location Job by industries Job Outputs: Sales of vehicle and asset financing, personal loans, related and value-adding products and  up-selling & cross selling other iMasFinance...

**Gauteng**, Centurion** **(Market related)** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...

**ROLE PURPOSE** The main responsibility of the Bidvest Facilities Management Call Centre Agent is to capture customer requests/complaints on SAP received via telephone and/or mail. The agent also needs to have the ability to identify emergencies and escalate according. **MAIN OUTPUTS** **KEY ROLES** - Ability to deal at all levels of the organization -...

**Gauteng**, Centurion** **(Negotiable)** CLC is currently recruiting for a Customer Experience Centre Manager. The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and...

**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

-Introduction Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

Minimum Requirements: - Must have a minimum of 2 to 3 years experience as a Call Centre Agent and Sales Specialist - Proficiency in CRM software and basic Computer skills - Previous experience in Call Centre environment within a sales role essential - Prior experience in Vehicle tracking and Security systems sales will be advantageous - Strong communication...

Gauteng , Centurion NegotiableNegotiable Monthly Call Centre Agent - Centurion - Gauteng A well-established business based in Centurion is looking to employ a Call Center Agent that will be the liaison between their company and its current and potential customers. **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely...

We are looking for a Technical Team Leader to join our Customer Care team at our Silverlakes branch. Key Responsibilities: - People Management: Leading and developing a team of customer care agents. - Providing technical advice - Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and...

**RESPONSIBILITIES INCLUDE**: - Facilitate day-to-day administrative request received from the external call centre. - Communicate information to external call centres or external clients in a professional and timely manner. - Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases,...

Minimum Requirements:Must have a minimum of 2 to 3 years experience as a Call Centre Agent and Sales SpecialistProficiency in CRM software and basic Computer skillsPrevious experience in Call Centre environment within a sales role essentialPrior experience in Vehicle tracking and Security systems sales will be advantageousStrong communication and negotiating...

About the RoleWe are seeking a Senior Operations Manager to lead our intelligence team at the Financial Intelligence Centre (FIC). As a key member of our organization, you will be responsible for overseeing the entire intelligence cycle, from gathering and analyzing information to providing strategic recommendations.Key ResponsibilitiesStrategic Alignment:...

**Job Advert Summary**: We are seeking a motivated and experienced **Team Lead** to join our finance team. This role is ideal for a finance professional with a strong background in accounting, analysis, and reconciliation, particularly in managing foreign currency transactions. You will lead a team to ensure the accuracy of financial data, efficient...