Message Centre Team Manager

**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Disclaimer** - As an applicant, please...

Purpose: To undertake the day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre. Responsibilities of this role (critical performance areas): Assist in supervision and evaluate work activities of...

**Job Duties/Responsibilities will include**: People Management by facilitating effective communication between the team and management to ensure the best possible responses and complaint handling procedures are achieved Quality management to ensure Customer Care Centre standards and guidelines are documented, up-to-date and available to all...

Recruiting a Call Centre /Contact Centre Manager. The Contact Centre Manager is responsible for the achievement of clearly defined standards by ensuring that all client contact points within the sphere of the contact centre have the necessary competencies, tools and other resources to achieve these standards. This is an in-office position based in Centurion,...

**Gauteng**, Centurion** CLC is currently recruiting for a Customer Experience Centre Team Leader. The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective...

Purpose: To receive, arrive, assist, and direct the patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. Provide general assistance to the centre team and answer enquiries regarding activities conducted within NHC centre. Project a positive ad friendly image to patients and other visitors,...

**Position Overview**: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity. **Key Responsibilities**: -...

**Gauteng**, Centurion** **(Negotiable)** CLC is currently recruiting for a Customer Experience Centre Manager. The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and...

-Introduction Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

Ensure excellent IT service delivery to all AFGRI businesses and affiliates through effective management of data centre infrastructure services in line with 3rd Party Service Level Agreements. **Requirements**: - Required minimum education/training: - Relevant degree/diploma an advantage - Grade 12, relevant tertiary qualification will be an advantage...

**Who are we?** Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm specialising in all major industries. We deliver sustainable solutions through three subsidiaries, viz. Ntiyiso Revenue Consulting, Ntiyiso Business Consulting and Ntiyiso Industrialization Consulting. Ntiyiso means 'TRUTH' in the Xitsonga...

**MORE ABOUT THE CSC MANAGER ROLE**: **Reporting to the Service Director, the responsibility of the Client Service Centre Manager (CSC Manager) is to manage the day-to-day repair operations and be responsible for the business development of the repair centre in South Africa. To ensure that the repair centre run profitably whilst at the same time, providing a...

**Centre Manager needed to manage a support centre for ONLINE schooling students.** **This is an onsite job. 8am to 5pm (Monday to Friday)** The centre acts as a Hub where extra mural activities occur and includes a study room, playroom, collaboration spaces and other learning spaces for students of various ages can learn, socialise and...

Business Unit, Department, Reporting Job grade/level M6 Business Unit Converged Communication Department Commercial (NOC) Position reports to Manager: Service Centre Span of Control 10-14 Level of Engagement Internal and External Customers Core Description Supervise a team of technical officers to ensure customer service / incident management is aligned to...

Job title : Senior Call Centre Manager (Financial Services) Job Location : Gauteng, Centurion Deadline : January 02, 2025 Quick Recommended Links Jobs by Location Job by industries Minimum Requirements Minimum 7+ years of experience in a Call Centre management role, in the financial services industry. Relevant BCom Degree (Honours...

Job Title:Compliance Manager: Strategic GuidanceAbout the Role:We are seeking a highly skilled Compliance Manager to join our team at the Financial Intelligence Centre. As a key member of our compliance department, you will play a vital role in ensuring that our operations align with regulatory requirements.Key Responsibilities:Compliance Oversight: Ensure...

About Alinta Tech SolutionsWe are a forward-thinking company that specializes in delivering cutting-edge technology solutions to our clients. Our team is passionate about staying at the forefront of innovation and excellence in the field of cloud infrastructure and data centre solutions.Job OverviewWe are seeking an experienced Technical Director to lead our...

**RESPONSIBILITIES INCLUDE**: - Facilitate day-to-day administrative request received from the external call centre. - Communicate information to external call centres or external clients in a professional and timely manner. - Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases,...

Job Title: Marketing and Public Relations ManagerWe are seeking an experienced Marketing and Public Relations Manager to join our team at Broll. The successful candidate will be responsible for developing and implementing effective marketing programs to promote our centre and facilities.Job Summary:To develop, implement, and maintain a comprehensive...

**ROLE PURPOSE** The main responsibility of the Bidvest Facilities Management Call Centre Agent is to capture customer requests/complaints on SAP received via telephone and/or mail. The agent also needs to have the ability to identify emergencies and escalate according. **MAIN OUTPUTS** **KEY ROLES** - Ability to deal at all levels of the organization -...