Call Centre Manager
3 days ago
**Salary**: R45 000 per month, Negotiable, depending on experience
**Benefits**: Provident Fund
**Working hours**: Monday - Friday 08:00- 17:00
Our client a firm specialising within the Pharmaceutical industry has an opportunity for an experienced Call Centre Manager to join their firm based in Centurion area.
**Minimum requirements**:
- Demonstrated success in managing contact centres
- Proven ability to work independently and efficiently manage a contact centre
- 10+ years of management experience in a contact centre environment (Operations)
- Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience will also be considered
- Extensive knowledge of contact centre procedures
- Strong leadership and people management skills, capable of motivating and inspiring a team
- Analytical mindset, adept at interpreting data, identifying trends, and making data-driven decisions
- Proficiency in using call centre software, CRM systems, and reporting tools
- Effective problem-solving and decision-making abilities
**Duties will include but is not limited to**:
- Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback
- Develop and implement strategies to improve team productivity and overall performance through incentives
- Conduct regular team meetings to communicate goals, targets, and updates, fostering a positive and collaborative work environment
- Monitor and evaluate individual and team performance, implementing corrective actions or recognition initiatives as needed
- Operations Management
- Performance and Quality Assurance
- Stakeholder Engagement
**Salary**: From R55,000.00 per month
Ability to commute/relocate:
- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)
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