Epetstore Customer Service and Ecommerce
3 weeks ago
Do you have a vibrant personality and desire to engage in meaningful conversations while helping others? Yes? Then this position may be for you
ePETstore, SA’s coolest online pet store, is looking for someone who is driven, enthusiastic, and PET knowledgeable, with great attention to detail and interpersonal skills to join our dynamic and passionate customer service team on a full-time basis.
We are not looking for order takers and script readers, but rather an individual who can engage with customers over the phone, personally in our showroom, and be able to think critically in the moment and have a genuine passion for helping others. Did I mention must love and understand pet care?
The Customer Service and Ecommerce Administrator will be highly motivated, up to date on all customer service best practice and trends (ecommerce specific), have working knowledge of the tools required, bring ideas to the table, and facilitate the delivery of engaging, extra-mile customer service to help ePETstore stand out from the crowd.
**About ePETstore**
At ePETstore, we pride ourselves on our high-level of customer service, culture, and diverse workforce. We intentionally strive to cultivate, create, and celebrate a rich, vibrant, and inclusive culture of belonging where our employees feel respected and empowered.
**Main Duties & Responsibilities**
- Engaging directly with customers on a variety of topics ranging from best advice on products for their new pets, to problem solving when something didn’t go as planned.
- Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
- Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and team members alike.
- Updating and maintenance of website products, existing and new. Basic SEO knowledge is a benefit.
- Day to day website admin related tasks.
- Being an ambassador of the company by providing the friendly, professional, and high-end service that we are so well known for.
- Ensure the showroom is strikingly, effectively, accurately, and fully merchandised.
- Have strong service and selling skills for showroom & online shoppers.
Pay: R15 000,00 - R30 000,00 per month
Application Question(s):
- Do you have pet care experience and knowledge ? IF YOU DONT PLEASE DONT APPLY FOR THIS ROLL
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