Epetstore Customer Service and Ecommerce

3 weeks ago


Randburg, South Africa Cube Route Full time

Do you have a vibrant personality and desire to engage in meaningful conversations while helping others? Yes? Then this position may be for you

ePETstore, SA’s coolest online pet store, is looking for someone who is driven, enthusiastic, and PET knowledgeable, with great attention to detail and interpersonal skills to join our dynamic and passionate customer service team on a full-time basis.

We are not looking for order takers and script readers, but rather an individual who can engage with customers over the phone, personally in our showroom, and be able to think critically in the moment and have a genuine passion for helping others. Did I mention must love and understand pet care?

The Customer Service and Ecommerce Administrator will be highly motivated, up to date on all customer service best practice and trends (ecommerce specific), have working knowledge of the tools required, bring ideas to the table, and facilitate the delivery of engaging, extra-mile customer service to help ePETstore stand out from the crowd.

**About ePETstore**

At ePETstore, we pride ourselves on our high-level of customer service, culture, and diverse workforce. We intentionally strive to cultivate, create, and celebrate a rich, vibrant, and inclusive culture of belonging where our employees feel respected and empowered.

**Main Duties & Responsibilities**
- Engaging directly with customers on a variety of topics ranging from best advice on products for their new pets, to problem solving when something didn’t go as planned.
- Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
- Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and team members alike.
- Updating and maintenance of website products, existing and new. Basic SEO knowledge is a benefit.
- Day to day website admin related tasks.
- Being an ambassador of the company by providing the friendly, professional, and high-end service that we are so well known for.
- Ensure the showroom is strikingly, effectively, accurately, and fully merchandised.
- Have strong service and selling skills for showroom & online shoppers.

Pay: R15 000,00 - R30 000,00 per month

Application Question(s):

- Do you have pet care experience and knowledge ? IF YOU DONT PLEASE DONT APPLY FOR THIS ROLL



  • Randburg, South Africa iSON Xperiences Full time

    Sales Consultant – Ecommerce Randburg Basic + Lucrative Commission and Incentives   Main purpose of the job: If you are a seasoned, mature and highly motivated Sales Consultant, this role is for you! You will be responsible for ensuring each and every customers experience is exceptional, by offering professional and efficient service to them....


  • Randburg, South Africa iSON Xperiences Full time

    Sales Consultant – EcommerceRandburgBasic + Lucrative Commission and Incentives Main purpose of the job:If you are a seasoned, mature and highly motivated Sales Consultant, this role is for you!You will be responsible for ensuring each and every customers experience is exceptional, by offering professional and efficient service to them. You will be...


  • Randburg, Gauteng, South Africa Sandi Crowther Recruitment Full time

    Gauteng, Randburg R R Monthly Basic Salary (Provident Fund and Medical Aid contribution, 13th cheque)Northriding, Johannesburg. Opportunity exists for vibrant, enthusiastic peoples person with strong customer service experience ideally within a vet practice / pet industry.Responsibilities: Research and problemsolve to determine appropriate solutions for...

  • Customer Service

    2 weeks ago


    Randburg, Gauteng, South Africa Signa Group Full time

    MAIN JOB PURPOSEDUTIES Answer the switchboard and respond to electronic correspondence professionally. Handle enquiries and complaints and direct them to the right person in the right Signa entity. Take messages and/or transfer calls professionally. Engage with customers in a remarkable customer service manner/clientcentric manner. Give professional...


  • Randburg, South Africa Kayur Investments Full time

    We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store. **Responsibilities** - Post about our products/services online (e.g. social media and forums) - Create, share and respond to online reviews - Network and build trusting relationships with potential...


  • Randburg, South Africa iPersonnel Full time

    **Customer services consultants, will be offering assistance to customers to ensure they find the right service**. Communicating with customers by email, phone. Investigating and solving customer problems. Ensure and responsible for accurate activations, reactivations and Car applications.


  • Randburg, Gauteng, South Africa Kayur Investments Full time

    We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store.Responsibilities Post about our products/services online (e.g. social media and forums) Create, share and respond to online reviews Network and build trusting relationships with potential customers...


  • Randburg, Gauteng, South Africa Top Coffee Full time

    Main Purpose of the Job:Responsible for easing the CRC customer through lifecycle with functional, emotional and behavioural expertise, conveying this customer experience bond required by the luxury environment set by the Nespresso brand.Job Specifications:Complaints or Information requests Understand customer request/complaint, bringing the most appropriate...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001130 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the Services of the Customer Service Agents in the TRM Department based in...


  • Randburg, South Africa Uris Power Full time

    Customer Service Administrator Required for tools and machinery business based in Randburg. They will be responsible for all repairs booked into the business, including liaising with suppliers, customers etc. This is an administrative post. Lots of paperwork. **Requirements**: - Must have strong administrative experience - Highly Organized - Service...


  • Randburg, South Africa TalentCru Full time

    The Service Coordinator plays a pivotal role in ensuring the smooth operation of our service department. This position involves managing a team of 8 Service Technicians located in Durban, Gqeberha, and Cape Town. The successful candidate will possess excellent communication skills, as they will be responsible for engaging with customers and coordinating...


  • Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001130Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Call Centre and TelesalesLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroduction:Tracker requires the Services of the Customer Service Agents in the TRM Department based in Head Office.Job description:Primary...


  • Randburg, South Africa Top Notch Auto Solutions (PTY) LTD. Full time

    Are you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service Consultants!We're on the lookout for driven, resilient, and dedicated individuals with a "can do"...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001127 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Temporary**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: **Roles and Responsibilities**: - Process sales contracts received from clients...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001084 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **Roles and Responsibilities**: - Process sales contracts received from clients...


  • Randburg, South Africa Top Notch Auto Solutions (PTY) LTD. Full time

    Are you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service Consultants! We're on the lookout for driven, resilient, and dedicated individuals with a "can do"...


  • Randburg, Gauteng, South Africa Top Notch Auto Solutions (PTY) LTD. Full time

    Are you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service ConsultantsWe're on the lookout for driven, resilient, and dedicated individuals with a "can do"...


  • Randburg, South Africa Adcorp Holdings Full time

    **Roles and Responsibilities** - Receive service jobs from clients and allocate them to the Service Technicians. - Utilise the ERP system, 4Flow, to manage service requests and track technician assignments. - Generate and maintain service reports to document completed work and provide insights for improvement. - Proactively plan and schedule upcoming...


  • Randburg, South Africa Uris Power Full time

    Customer Service Manager Required for tools and machinery business based in Randburg. They will be responsible for all repairs booked into the business, including liaising with suppliers, customers etc. This is an administrative post. **Requirements**: - Must have strong administrative experience - Highly Organized - fully computer literate - excel is a...


  • Randburg, Gauteng, South Africa M&M Staffing Solutions Full time

    PURPOSESupport the customer service department of client and/or clients by, amongst others, receiving, managing, and distributing queries to the correct recipient.KEY RESPONSIBILITIES Receiving, managing, and distributing the correspondence and communications received from clients. All administrative and data capturing tasks relating to the above....