Customer Service Coordinator
7 months ago
**Roles and Responsibilities**
- Receive service jobs from clients and allocate them to the Service Technicians.
- Utilise the ERP system, 4Flow, to manage service requests and track technician assignments.
- Generate and maintain service reports to document completed work and provide insights for improvement.
- Proactively plan and schedule upcoming maintenance tasks on machines, allocating them to Service Technicians as needed.
- Liaise with customers to provide updates on service progress and ensure satisfaction with completed repairs.
- Collaborate with the Sales Team to coordinate equipment installations and commissioning activities.
- Ensure adherence to safety protocols and quality standards in all service activities.
- Act as a point of contact for any service-related inquiries or escalations.
**Job Requirements**
- Bachelor's degree in Engineering, Business Administration, or related field preferred.
- Prior experience in a service coordination or similar role is advantageous.
- Proficiency in using ERP systems, particularly** 4Flow**, is highly desirable.
- Strong communication and interpersonal skills, with the ability to interact effectively with both internal teams and external clients.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Problem-solving skills and the ability to make decisions under pressure.
- Knowledge of machinery maintenance practices and technical terminology is a plus.
- Occasional travelling required
Job Reference: TCN01721
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