Customer Service Coordinator
2 weeks ago
**Roles and Responsibilities**
- Receive service jobs from clients and allocate them to the Service Technicians.
- Utilise the ERP system, 4Flow, to manage service requests and track technician assignments.
- Generate and maintain service reports to document completed work and provide insights for improvement.
- Proactively plan and schedule upcoming maintenance tasks on machines, allocating them to Service Technicians as needed.
- Liaise with customers to provide updates on service progress and ensure satisfaction with completed repairs.
- Collaborate with the Sales Team to coordinate equipment installations and commissioning activities.
- Ensure adherence to safety protocols and quality standards in all service activities.
- Act as a point of contact for any service-related inquiries or escalations.
**Job Requirements**
- Bachelor's degree in Engineering, Business Administration, or related field preferred.
- Prior experience in a service coordination or similar role is advantageous.
- Proficiency in using ERP systems, particularly** 4Flow**, is highly desirable.
- Strong communication and interpersonal skills, with the ability to interact effectively with both internal teams and external clients.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Problem-solving skills and the ability to make decisions under pressure.
- Knowledge of machinery maintenance practices and technical terminology is a plus.
- Occasional travelling required
Job Reference: TCN01721
-
Customer Service
3 weeks ago
Randburg, South Africa MyCalling Full timePosition Overview: **Responsibilities**: - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. - To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. - Respond to...
-
Customer Service Administrator
1 week ago
Randburg, Gauteng, South Africa Digicall Group Full timeClosing on: Mar 19, 2025Role SummaryThis role is in a contact/service centre for one of the top OEM brands in South Africa. The incumbent is fully responsible for managing all aspects of the Goodwill process, ensuring that customer service functions are carried out efficiently and accurately. This role is centered around building goodwill with customers by...
-
Freight Services Coordinator
4 days ago
Randburg, Gauteng, South Africa Edge Executive Search Full timeOur Mission">At Qantas, we're dedicated to delivering exceptional customer experiences, every time, everywhere. Our Freight Services Officers play a critical role in achieving this goal, ensuring that our international freight customers receive a friendly, professional, and engaging reservations and booking service.Key Responsibilities">The key...
-
Customer Service Lead
7 days ago
Randburg, Gauteng, South Africa Clicks Group Limited Full time**Job Summary:**We are looking for a Customer Service Lead to join our team at Clicks Group Limited. As a Customer Service Lead, you will be responsible for delivering exceptional customer experiences and ensuring that customers receive high-quality service across all touchpoints.**Responsibilities:*Lead and manage customer-facing teams to deliver excellent...
-
Customer Service Ambassador
2 weeks ago
Randburg, South Africa Kayur Investments Full timeWe are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store. **Responsibilities** - Post about our products/services online (e.g. social media and forums) - Create, share and respond to online reviews - Network and build trusting relationships with potential...
-
Customer Service Agent
5 days ago
Randburg, South Africa Top Coffee Full time**Main Purpose of the Job**: Responsible for easing the CRC customer through lifecycle with functional, emotional and behavioural expertise, conveying this customer experience bond required by the luxury environment set by the Nespresso brand. **Job Specifications**: **Complaints or Information requests** - Understand customer request/complaint, bringing...
-
Customer Service Agent
1 week ago
Randburg, South Africa Top Vending - Nespresso SA Full time**Main Purpose of the Job**: Responsible for easing the CRC customer through lifecycle with functional, emotional and behavioural expertise, conveying this customer experience bond required by the luxury environment set by the Nespresso brand. **Job Specifications**: **Complaints or Information requests** - Understand customer request/complaint, bringing...
-
Reservation Services Coordinator
4 days ago
Randburg, Gauteng, South Africa Cartrack Full timeKey Responsibilities:The Reservation Services Coordinator will ensure that all reservation requests and inquiries are processed and responded to within 24 hours according to company standards.The successful candidate will handle daily trace / follow up reports according to departmental requirements.Maintaining effective office administrative procedures...
-
Customer Services Consultant
1 week ago
Randburg, South Africa iPersonnel Full time**Customer services consultants, will be offering assistance to customers to ensure they find the right service**. Communicating with customers by email, phone. Investigating and solving customer problems. Ensure and responsible for accurate activations, reactivations and Car applications.
-
Client Service Coordinator
3 days ago
Randburg, Gauteng, South Africa The Legends Agency Full timeAbout the Role:We are looking for a skilled Client Service Coordinator to manage our print projects from start to finish. As a key member of our team, you will be responsible for delivering high-quality results, meeting deadlines, and exceeding client expectations.Key Responsibilities:Coordinate with internal teams to ensure smooth project...
-
Customer Service Director
3 days ago
Randburg, Gauteng, South Africa Assa Abloy Global Solutions Full timeJob DescriptionJoin our client as a Team Leader, where your expertise in call centre operations, customer service, financial coaching, and debt management is crucial. You'll lead by example, ensuring quality control in telesales, coaching team members, and managing customer interactions. Experience in appointment booking and financial services is...
-
Customer Service Consultant
3 days ago
Randburg, Gauteng, South Africa AfroCentric Group Full timeCustomer Service Consultant - RoodepoortJob title: Customer Service Consultant - RoodepoortJob Location: Gauteng, RoodepoortDeadline: April 04, 2025Role DescriptionWe are seeking a dedicated professional to join our team of Service Consultants, focusing on delivering exceptional client service and quality. You will follow established procedures and...
-
Customer Service Representative
20 hours ago
Randburg, Gauteng, South Africa RMV Solutions Pty Ltd Full timeAbout the JobThe Customer Service Representative will be the face of our brand, providing exceptional customer service and support to our valued customers.Main ResponsibilitiesProvide exceptional customer service and respond to customer inquiries.Process sales transactions accurately and efficiently.Assist with visual merchandising and display...
-
Cashier Customer Service
4 days ago
Randburg, Gauteng, South Africa Global Policy Ltd Full timeGlobal Policy Ltd is a fast-growing international corporation dedicated to providing top-notch policy solutions to various industries. Our team of experts works closely with our clients to navigate complex global policies and regulations, ensuring their compliance and success in the global market. We are committed to delivering exceptional customer service...
-
Customer Service Representative
1 week ago
Randburg, Gauteng, South Africa Stryker Full timeJob Mission / Purpose:Main function of job:To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers.To seek opportunities of...
-
Customer Service Manager
5 hours ago
Randburg, Gauteng, South Africa Clicks Group Limited Full timeCompany OverviewAs a leading health and beauty retailer, Clicks Group Limited is dedicated to providing exceptional customer service and quality products. Our team of professionals works tirelessly to ensure that every customer has a positive experience in our stores.Job DescriptionThe Service Advisor will be responsible for ensuring service excellence at...
-
Customer Service Expert
3 days ago
Randburg, Gauteng, South Africa AfroCentric Group Full timeJob Description:We are seeking a dedicated professional to join our team of Service Consultants, focusing on delivering exceptional client service and quality.You will follow established procedures and collaborate with peers and leaders to ensure the best possible service delivery.Maintaining legal, statutory, and regulatory compliance is crucial, as is...
-
Customer Service Agent
23 hours ago
Randburg, Gauteng, South Africa Network International Full timeJob DescriptionAs a Customer Service agent within the contact center, you'll play a pivotal role in delivering excellence in merchant services. Your responsibilities will encompass providing top-notch service to both internal and external stakeholders across all supported platforms. Adhering to company-based time frames.ResponsibilitiesProvide exceptional...
-
Customer Service Representative
4 days ago
Randburg, Gauteng, South Africa Sd Recruitment (Pty) Ltd Full timeAbout the RoleWe are seeking a highly motivated and organized individual to fill the position of Customer Service Representative. As a key member of our team, you will be responsible for managing customer relationships, responding to inquiries, and resolving issues related to orders.Your primary focus will be on providing exceptional customer service,...
-
Customer Service Liaison
4 days ago
Randburg, Gauteng, South Africa Telesure Investment Holdings (TIH) Full timeJob DescriptionTelcosure Investment Holdings (TIH) is home to some of South Africa's leading financial service providers.Key ResponsibilitiesCustomer Management: Assist customers by carrying out standard activities and providing solutions for first call resolution and completion of customer requests executed according to the required standard.Needs Analysis:...