Property Administration Clerk

3 weeks ago

East London, South Africa E2E Staffing (PTY) LTD Full time

We are looking for an experienced and organized property administration clerk to join our team.

**RESPONSIBILITIES**

**Leasing Administration**

Ensure accurate leasing administration, billing and timely processing of receipts/refunds:

- Maintain tenant files.
- Ensure billing corresponds to lease.
- Allocate tenant receipts.
- Investigate all un-allocated receipts and clear against tenant accounts.
- Process corrections of misallocations and unidentified receipts on a daily basis.
- Ensure invoice/statements are issued timeously and rental and accruals and receipts are accurate at all times.
- Ensure that pre-billing reports are checked for accuracy and approved for the next rent roll.
- Ad-hoc invoicing
- Manage processing of refunds when required.

**Customer Liaison**

Proactively manages tenant collections & ensures excellent customer service is delivered:

- Maintain good relationships with all tenants in portfolio.
- Collection of monthly rental due for portfolio
- Reconciling of accounts
- Following-up daily, weekly, and monthly to ensure that debtors adhere to terms of payment.
- Ensure that queries on any outstanding balances and/or other issues are attended to by the relevant team leader and follow-up on balance of payment where required.
- Diarize payment arrangements for all outstanding balances and follow up telephonically on the agreed date.
- Proactively engage with tenants, creating and maintaining professional relationships though structured communication and meetings.
- Handling of tenant queries/complaints ensuring customer service SLAs are always adhered to.
- Effective relationship management ensuring that accounts are paid on time.

**Accounts Payable Administration**

Ensures accurate accounts payable and cashbook processing for portfolio:

- Reconciles processed work by verifying entries and comparing system reports to balances.
- Record account expenses by cost centre and invoice details.
- Ensuring all vendor paperwork and accounts are up to date.
- Maintain accounts by verifying and posting account transactions.
- Full cashbook function including:

- Reconciliations between bank and ledger balances.
- Review cashbook to ensure there are no duplicated items.
- Following-up and clearing of reconciling items.

**REQUIREMENTS**
- Grade 12
- Diploma Accounting/finance advantageous
- 2-3 years in a similar role
- Intermediate Excel skills
- Property experience advantageous
- Collections experience advantageous
- SAGE experience advantageous

**SKILLS**
- Ability to work as part of a team
- Friendly, helpful, and service orientated
- Excellent communication skills, written and verbal
- Client management skills
- Planning, organizing and time management
- Deadline driven and achievement orientated
- Ability to work under pressure to tight deadline
- Problem-solving and critical thinking

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