Debt Collector

7 months ago

East London, South Africa Trafalgar Property Management (Pty) Ltd Full time

Trafalgar is the leading property rental agency across South Africa, letting and managing residential properties across all major metropolitan areas. Trafalgar has a wide selection of homes to rent, to suit all budgets, tastes and areas. Trafalgar offers full-service sectional title and home owners association (“HOA”) property management services across South Africa. A strong focus on accurate budgeting, detailed financial management reporting and governance excellence underpin Trafalgar’s property management services. Trafalgar Financial Services (“TFS”) is a boutique financial services company specialising in a range of property financial services products, targeted at residential estates and complexes across South Africa. Trafalgar Financial Services (“TFS”) is an authorised financial services and credit provider with a specialist property finance focus.

**Duties and Responsibilities**
- Collection of outstanding levies through various methods of communication including but not limited to telephonic contact, sending of letters and handing over to attorneys for legal collection.
- Administrative tasks including but not limited to the reconciliation of accounts, allocation of payments, addressing client queries, preparation of documentation, debt collection recoveries, etc.
- Attending meetings with managers to review debt collection.

**Key Performance Indicators**:

- Collecting in excess of 100% of the monthly charges raised
- Debtor account flagging must be maintained throughout the month (zero gaps on arrear units)
- Meeting daily and monthly call targets for both incoming and outgoing calls in line with your budget.
- Increasing payment plans and debit orders, month on month
- Zero monthly exceptions of notes not added to arrear levy accounts (e.g., all debtors contacted on a monthly basis with a notepad entry recorded)
- Match or exceed the monthly agent fee budget for all charges
- Dealing with walk-in clients.

**Minimum Qualification Required**:

- National Senior Certificate (Matric Certificate)
- Literate and Bilingual
- At least three years of experience in a debt collection environment (not a call centre).
- Have a basic knowledge accounting
- Two years’ experience in the legal environment as a collection clerk or paralegal
- Microsoft Office intermediate skill level
- Effective communication skills

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