Customer Support Officer

7 months ago


Umhlanga, South Africa iKhokha Full time

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
iKhokha is seeking a Customer Support Officer to join our Growth Division. We are looking for an outstanding individual who is customer-centric, with a sense of urgency and commitment to respond to and resolve technical support queries from our customer base.

**So what will you do?**

You will be responsible for acting as a liaison between customers and various internal iKhokha ‘hubs’ assisting with complaints and any queries relating to but not limited to: Orders, deliveries, cancellations, refunds, exchanges, Merchant accounts, billing, statements, technical hardware, software and product related queries.

**Deal Breakers**:

- 1 - 2 years customer service experience with a focus on technical support skills.
- 1 - 2 years experience working within a call centre environment in a support/customer focused role.
- Experience in using a CRM tool for managing customers. Knowledge of Hubspot would be advantageous.
- Computer literate and proficient on the following MS Office packages; Outlook, Word, Excel, PowerPoint.
- Excellent communication skills, both verbally and in writing.
- Excellent negotiation and objection handling skills.

**What would you be responsible for?**
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly according to iKhokha Service Level Agreements (SLAs).
- Escalate any urgent queries or issues that require input from Senior Management.
- Compile weekly reports on call volumes and related statistics.
- Compile monthly reports on overall ‘state-of-our-customers’.
- Accurately capture and manage customer details and interactions on CRM system Be proactive in suggesting any changes or improvements to scripting, sales or service procedures that will benefit iKhokha and our customers.

**Qualifications**:
Completed Matric / Grade 12.

Additional Information
**Perks of joining the Tribe?**
- You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
- Hybrid, remote and in office work models.
- Remuneration & Benefits. We offer Company contributions to Medical Aid and a Group Risk Scheme.
- Visionary Leadership.
- Study leave.
- Access to on demand learning and development.
- A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.



  • Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. Embark...


  • Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...


  • Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...


  • Umhlanga, South Africa iKhokha Full time

    Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...


  • Umhlanga, South Africa iKhokha Full time

    Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...


  • Umhlanga Rocks, South Africa Customer Experience People Full time

    **We are looking for an engaging and dedicated individual to join our people team as a people support specialist. The selected individual would be responsible for the day-to-day support of the people team.** **Requirements**: - Human Resources qualification - 1 years experience in a people support/ human resources role - Good understanding of the labour...


  • Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...


  • Umhlanga, KwaZulu-Natal, South Africa Top Recruitment (Pty) Ltd Full time

    Job SummaryWe are seeking a well-spoken and presented Corporate Support Assistant to work at our Umhlanga Rocks office on an 8-month learnership programme.About the RoleWelcome and direct visitors to the relevant personnel or office.Perform various administrative tasks such as answering phone calls, responding to emails, and preparing documents for office...


  • Umhlanga, KwaZulu-Natal, South Africa Top Recruitment (Pty) Ltd Full time

    About the RoleTop Recruitment (Pty) Ltd is seeking a well-spoken and presented Receptionist to work at their Umhlanga Rocks office on an 8-month learnership programme.Job Responsibilities:Welcome visitors and direct them to the relevant office/personnel in a friendly and professional manner.Perform various administrative duties, including answering phone...

  • Office Manager

    8 months ago


    Umhlanga, South Africa Pro Select Consulting Full time

    **Supervising Administrative Staff**: training, and managing administrative personnel such as receptionists, administrative assistants, and clerical staff. **Office Operations Management**: Ensuring the efficient day-to-day operation of the office, including maintaining office equipment, supplies, and facilities. **Financial Management**: Handling...


  • Umhlanga Rocks, South Africa Customer Experience People Full time

    **Mission** To procure the highest quality of goods and services for the best value through the implementation of purchasing procedures that are fair, equitable and transparent to vendors/contractors/public; and the quality and efficient customer service that supports the values of the company. **Qualification Requirements** - 1. NQF 4 / Matric - 2....

  • Customer Liaison

    1 week ago


    Umhlanga, South Africa CDIHR CONSULTING Full time

    **CUSTOMER LIAISON & SALES COORDINATOR** **Responsibilities**: - Act as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner. - Act as the primary point of contact for customers on all Company mailboxes and social media messaging services. These need to be answered timeously and...


  • Umhlanga, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Back Office Support

    8 months ago


    Umhlanga, South Africa Watershed Consulting Full time

    **Job Description**: Six month temporary contract A niche bank based in Umhlanga is looking for sommeone to fill a temporary position for the call-back department. This person will be calling customers to verify information so they need to be accurate and well spoken. They should have a degree and need at least a year of similar experience - not necessarily...

  • Customer Service

    5 months ago


    Umhlanga, South Africa GBS Full time

    **Job Title: Client Services Agent** J**ob Summary**: **Responsibilities**: - Take appropriate action such as updating personal details or sending policy documents to clients - Undertake to resolve 80% of queries at the first point of contact - Assist with Service requests on various social media platforms - Service on instant messaging platforms - Retain...


  • Umhlanga, South Africa Sanlam Full time

    SanlamConnect, is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to...

  • HR Officer

    4 months ago


    Umhlanga, South Africa GBS Full time

    We are searching for a dedicated **HR Officer **who embodies logical reasoning, consistency, and a deep understanding of the nuances of human resources. In this pivotal role, you will harness your attention to detail and flexibility to navigate the complexities of employee relations. Your customer-oriented approach will ensure that our team members receive...


  • Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work...

  • Team Leader

    7 months ago


    Umhlanga, South Africa OUTWORX CONTACT CENTRE Full time

    Are you a dedicated and motivated professional with a passion for customer service? Do you have experience in a contact centre environment and possess exceptional leadership skills? If so, we're looking for you to join our team as a Customer Service Team Leader. About Us: We are a dynamic and customer-focused call centre, dedicated to delivering exceptional...


  • Umhlanga, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...