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Team Leader

1 month ago

Umhlanga, South Africa OUTWORX CONTACT CENTRE Full time

Are you a dedicated and motivated professional with a passion for customer service? Do you have experience in a contact centre environment and possess exceptional leadership skills? If so, we're looking for you to join our team as a Customer Service Team Leader.

About Us:
We are a dynamic and customer-focused call centre, dedicated to delivering exceptional service to our clients. As we continue to expand, we're seeking a Customer Service Team Leaders to help drive our customer service team to new heights.

Key Responsibilities:

- Lead and motivate a team of customer service representatives.
- Monitor and manage call centre metrics to ensure high-quality service.
- Provide ongoing coaching, training, and development for team members.
- Resolve escalated customer issues and complaints.
- Collaborate with management to develop and implement strategies for improved customer service.
- Ensure team compliance with company policies and procedures.

**Requirements**:

- Proven experience in customer service campaign
- Minimum of 2 years of experience in a leadership or supervisory role.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Proficiency in call centre software and Microsoft Office.
- Ability to work flexible hours.

**Benefits**:

- Competitive salary and performance-based incentives.
- Career growth opportunities within the company.
- On-site health services.
- A supportive and collaborative team environment.
- Ongoing training and professional development.

If you are a passionate leader who thrives in a fast-paced call centre environment and is committed to delivering top-notch customer service, we want to hear from you.

**Job Types**: Permanent, Full-time

**Salary**: R7,000.00 - R11,000.00 per month