Customer Service

5 months ago


Umhlanga, South Africa GBS Full time

**Job Title: Client Services Agent**

J**ob Summary**:
**Responsibilities**:

- Take appropriate action such as updating personal details or sending policy documents to clients
- Undertake to resolve 80% of queries at the first point of contact
- Assist with Service requests on various social media platforms
- Service on instant messaging platforms
- Retain customers who wish to cancel
- Selling or handling queries regarding insurance and related products and services

**Qualifications**:

- Grade 12 is Essential
- ITC Clear
- No Criminal Record
- Multi-Lingual Advantageous
- Must be eligible to go on the REP register and be willing to work towards FAIS qualifications
- Advanced Microsoft Office, including Excel, word and Outlook
- Business writing skills
- Experienced in working in a frontline customer service environment
- Must pass relevant assessments related to product offerings

**PREFERRED SKILLS**
- Self-Motivated and results driven
- Ability to work well under pressure
- Excellent communication on all levels
- Outstanding negotiation skills
- Creative Thinker
- Customer Focused
- The ability to multi-task
- Positive attitude
- Understand trigger statements

**Working Conditions**:

- This position may require working evenings and weekends as needed
- Fast-paced office environment



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