Customer Support Officer

19 hours ago


Umhlanga, South Africa iKhokha Full time

**Company Description**
iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Embark on a rewarding journey with iKhokha as we seek a Customer Support Officer to join our thriving Product Division. We're in pursuit of an extraordinary individual - a customer-centric pro with a sense of urgency and unwavering commitment to tackling and resolving technical support queries from our diverse customer base.

**So, what will you do?**
- You will be the frontline advocate, acting as a liaison between our valued customers and the various internal iKhokha 'hubs.'
- You will be responsible for addressing complaints and handling queries via calls and tickets. From orders and deliveries to cancellations, refunds, exchanges, merchant accounts, billing, statements, and technical hardware and software inquiries - you'll be the go-to person ensuring our customers receive top-notch support.

Eager to be a part of an energetic team, driving positive change and growth? iKhokha beckons...

Dive headfirst into the fintech universe with us, and let's revolutionize the support experience, managing queries one at a time

**In addition to the above, you will**:

- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly according to iKhokha Service Level Agreements (SLAs).
- Be flexible to work on Adhoc campaigns as and when needed from the business.
- Escalate any urgent queries or issues that require input from Senior Management.
- POPIA Compliance.
- Accurately capture and manage customer details and interactions on CRM system Be proactive in suggesting any changes or improvements to scripting, sales or service procedures that will benefit iKhokha and our customers.
- As trained ensure thorough technical troubleshooting is performed until a defect or the problem is found and perform necessary techniques to resolve the merchants issue at hand.
- If this cannot be resolved it should be escalated immediately to your direct report

**Qualifications**
- Matric

**Deal Breakers**:

- 1- 2 years of customer service or call centre experience.
- Experience in using a CRM tool for managing customers.
- Proficient at Outlook, Word, Excel, PowerPoint and internet usage.
- Ability to communicate clearly and professionally, both verbally and in writing
- First call resolution
- Deescalate situations and take ownership
- Call Centre, Customer service, Technical support

**Additional Information** Perks of joining the Tribe?**
- Work in a high-growth company with tangible results you're accountable for.
- Enjoy hybrid, remote, and in office work models.
- Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
- Be guided by visionary leadership.
- Seize the opportunity for study leave.
- Access to on-demand learning and development.
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.



  • Umhlanga, South Africa Tafelberg Furniture Stores Full time

    SECURITY/CUSTOMER CARE OFFICER We are currently seeking to employ a Security/Customer Care Officer for our Umhlanga branch. - Meeting customers at the door - Checking invoices and scanning out products before customer leaves the store - Directing customers to correct salesperson - Patrolling of grounds/shop floor - Conducting searches - Opening and locking...

  • IT Support Dispatcher

    19 hours ago


    Umhlanga, South Africa Practice Protect Pty Ltd Full time

    **This is an office based role in Umhlanga Rocks on US Shift (4pm to 1am South African Time). Please read the company and job description below as this will be asked during phone screen process if you get shortlisted.** Successful Customer Service Representative is a customer advocate who understands client requests and empathises with a client’s...


  • Umhlanga Rocks, South Africa Huntswood Full time

    **Huntswood are looking for Back Office Customer Service Consultants to join our global team.** **We are looking for ambitious and driven students studying towards a recognized degree for a Back Office Customer Service Consultant role!** Based in the heart of Umhlanga we offer fantastic location, amazing growth opportunities, competitive salaries, a...

  • HR Officer

    3 days ago


    Umhlanga, South Africa GBS Full time

    We are searching for a dedicated **HR Officer **who embodies logical reasoning, consistency, and a deep understanding of the nuances of human resources. In this pivotal role, you will harness your attention to detail and flexibility to navigate the complexities of employee relations. Your customer-oriented approach will ensure that our team members receive...


  • Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work...

  • Team Leader

    19 hours ago


    Umhlanga, South Africa OUTWORX CONTACT CENTRE Full time

    Are you a dedicated and motivated professional with a passion for customer service? Do you have experience in a contact centre environment and possess exceptional leadership skills? If so, we're looking for you to join our team as a Customer Service Team Leader. About Us: We are a dynamic and customer-focused call centre, dedicated to delivering exceptional...


  • Umhlanga, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...


  • Umhlanga, South Africa Ukufunda Business Solutions Full time

    Job Overview The Customer Success manager supports your customers as they move along the sale lifecycle. Their focus is on customer loyalty and building long-term relationships with clients. Staying with them as long as they are clients with the business. Key Message Proactively looking out for the client's business suggesting creative and innovative...


  • Umhlanga, South Africa CCI Call Centre Full time

    Inbound Technical Support Agents We are looking for passionate and motivated individuals to take on this fantastic opportunity. If you are a motivated and passionate individual who thrives on excellent service, we want to meet you. Do you of have a minimum of 12 months customer service experience in a retail, technical or customer inquiry environment? Are...


  • Umhlanga, South Africa Practice Protect Pty Ltd Full time

    **This is an office based role in Umhlanga Rocks on US Shift (4pm to 1am South African Time). Please read the company and job description below as this will be asked during phone screen process if you get shortlisted.** **We are accepting fresh grads and individuals with limited technical experience but you must have an excellent communication...


  • Umhlanga, KwaZulu-Natal, South Africa CDI HR Consulting Full time

    Job SummaryThe Executive Office Coordinator serves as the primary point of contact for guests, visitors, and callers, ensuring exceptional customer service and efficient operation within the office.Duties and ResponsibilitiesGreet Visitors & Monitor Entrance:Welcome and assist guests and visitors upon arrival, creating a professional and friendly first...


  • Umhlanga, South Africa Boardroom Appointments Full time

    Are you a young vibrant individual who is passionate about Customer Service? If yes, then this opportunity is for you! We are looking for Customer Service Agents for Call Centre Operations to support international customers, manage queries, adhere to KPI's and provide a world-class service. **PACKAGE DETAILS**: Guaranteed Basic Salary Additional...


  • Umhlanga, South Africa Sanlam Full time

    Who are we? Sanlam is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business of Sanlam, which comprises a large force of both tied and independent intermediaries as we as the staff who...


  • Umhlanga, South Africa Motus Corporation Full time

    The Umhlanga branch of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. The Agent: Customer Service provides the first line of service to customers, assisting...


  • Umhlanga, South Africa Sanlam Full time

    SanlamConnect, is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to...


  • Umhlanga, South Africa Stepco Recruitment Full time

    **POSITION: Application Support Representative** **AREA: KZN - Umhlanga** Our well-established client is looking for an **Application Support Representative,** with more than two years’ working experience, in supporting the customers and end users of their Fabrik platform. Permanent position with a Hybrid Model **RESPONSIBILITIES** - Provide Tier 1 and...


  • Umhlanga, South Africa BET Software Full time

    **We Want You**: **You Bring**: - Matric - Relevant qualification in IT: Computer Engineering or Software Programming (Degree or Diploma). - Flexibility to work shifts. - Exposure and experience with monitoring tools such as Dynatrace/Elastic/Grafana and Prometheus (advantageous). Experience in ITIL Foundation (advantageous). - Key...

  • IT Support Technician

    19 hours ago


    Umhlanga, South Africa SkillSet SA Full time

    Installing and configuring computer hardware, software, systems, networks, printers, and scanners. - Monitoring and maintaining computer systems and networks - Responding in a timely manner to service issues and requests - Providing technical support across the company (this may be in person or over the phone) - Setting up active directory accounts for new...


  • Umhlanga, South Africa 123NET Full time

    Job description The I.T technician is responsible for diagnosing computer and network problems,, installing software, and performing tests on computer equipment. Technicians may also set up computer equipment, schedule maintenance, and work on various networks. RESPONSIBILITIES: - Diagnose & resolve technical issues. - Provide remote and onsite support to...

  • Customer Service

    5 days ago


    Umhlanga Rocks, South Africa CCI Call Centre Full time

    South Africa’s largest contact Centre (Careerbox) is recruiting customer service agents to support international customers. Duties & Responsibilities T To provide great service to international client by providing support. Desired Experience & Qualification Requirements: - Excellent Spoken English - 3 months customer service experience (Does not need...