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Client Liaison Officer
2 weeks ago
Advert Reference:
P12277 Client Liaison Officer
Job Title:
Client Liaison Officer
Closing Date:
2024/04/09
Position Available From:
2024-03-27
Area:
Olivedale Clinic Randburg
Actual Place Of Work:
Olivedale Clinic Randburg
Position Type:
Full-Time
Weekly Hours:
45
Time Conditions:
5 day Work Week (South Africa)
Purpose of Position:
To provide fast and professional client services to ensure client satisfaction.
Requirements:
Grade 12, Valid South African drivers licence (Code EB)
Required Experience:
Knowledge: ASISA Protocol, Knowledge: Google and Google Mail, Knowledge: Meditech system, Knowledge: MS Excel, Knowledge: MS Word
Key Responsibilities:
Assist with insurance functions to ensure the correct processes are followed, Assist with switchboard functions in order to correctly refer clients’ queries, Assist with the materials management function to ensure sufficient stock levels, Assist with the Quality control function to ensure high standards are maintained, Assist with training client services employees to ensure competence, Compile, print and distribute route reports in order to ensure correct distribution of results, Compile statistics in order to provide performance feedback to management, Handle life threatening results to ensure turn-around-times are met, Handle the outreach batch to ensure correct distribution of results, Handle the serology and micro worksheets to ensure turn-around-times are met, Implement safety and emergency procedures to ensure safe working conditions, Maintain good client relations to promote the image of Ampath, Maintain hardware to ensure effective operations, Maintain the doctors and routes dictionaries to ensure correct distribution of results
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