Client Services Administrator

4 weeks ago


Randburg, South Africa KBC Health and Safety Full time

**Purpose of the position**: To assist Client’s in securing the correct KBC Training Course for their needs. Scheduling and Processing Booking Enquiries in advance to enable efficient management of Training Resources throughout the Company. To promote a positive image of KBC as the first point of client contact

**Main Responsibilities**:

- Provide information to Clients with regard to the different training programmes required by our Corporate Clients
- Provide information / submit documentation to ensure Clients meet KBC’s standard processes for making training Bookings
- Liaise with Clients to secure training dates
- Manage Booking Control Sheet / Online Scheduler to ensure KBC standards for Bookings are complied with
- Update KBC Mail Logging Profile
- Ensure Branch Staff receive all Booking related documentation

**Minimum Requirements**:

- **Matric**:

- 2 years relevant customer service administration experience
- Experience dealing with customer queries
- Telephone Etiquette
- Call Centre Experience with scheduling will be an advantage
- Computer literate (MS Office)

**Skills Required**:

- Well-spoken with excellent communication skills
- The capacity to multitask and prioritize workload
- Computer Experience
- Superior telephone etiquette
- Customer centric

Preference will be given to Employment Equity-target groups, including people with disabilities.

**Job Types**: Full-time, Permanent

COVID-19 considerations:
We communicate with our Clients telephonically or Virtually and adhere to all Covid 19 regulations, always wear a mask ,social distancing and surfaces sanitized regularly.

**Experience**:

- Administrative and Call Centre: 3 years (preferred)

Application Deadline: 2023/04/21
Expected Start Date: 2023/05/01



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