IT Service Desk Manager
2 weeks ago
Key Performance Area:
- Management of the Service Desk Teams and deliverables
- Management of Customer expectations
- Achievement of Service Desk metrics
- Reporting and presenting Service Desk metrics
- Management of capacity requirements
- Management of training requirements
- Management of documentation
- Performance reviews
- Ad hoc duties as required by management
Minimum Requirements:
- Bachelor’s degree or relevant tertiary qualification in IT
- ITIL certification would be advantageous
- At least 6 years’ Service Desk experience
- At least 5 years’ experience managing a large team
- SAP/ITSM/CRM knowledge is an advantage
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