Inbound Service Desk Agent

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

FunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.2Key Roles and Responsibilities:Receive, log, validate and diagnose...

Our client is looking for a Service Desk Manager, To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to enable this. -...

We are looking at growing our reservations team at Jarat Tours. Jarat Tours has built the brand and image based on exemplary service delivery and we are looking for dedicated, driven and loyal personnel that has the same focus. With an operations team behind us, we have been very successful on ensuring excellent service delivery on the ground, however,...

Overview: Providing 2nd level German - English speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client. To be a successful Service Desk Agent, the individual must be customer and service...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...

Our client is looking for a highly motivated Senior INBOUND Travel Consultant to join their team. Requirements:Must have a Certificate or Diploma within Tourism1 - 4 years' Experience with Inbound travel quoting and Must have done quotes on ExcelStrong Excel experience Fluent in English Willingness to learnDuties:Prepare competitive quotations and...

To ensure the smooth and efficient operation of the Front Desk and co-ordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests. The position will also act as a ‘One Point Contact’ for all in-house guests, in case of guest requests, complaints or any other feedback. - Vast hotel front desk and...

National Debt Advisors is one of the top debt counselling companies in the country. This is a testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow and we are on the hunt for motivated Customer Service...

Ready to embark on a thrilling adventure in the heart of our vibrant office? We're on the lookout for a friendly, energetic, and driven individual to join our USA & Australasia Division and become the star of international tour operator inquiries. If you're a confident, self-motivated, goal-crushing enthusiast with an eye for detail, this role could be...

_**Our client is looking for a Japanese Service Agent in South Africa/Cape Town**_ Fully Remote (must be based in South Africa with a Valid ID) R25 000 per month Monday to Friday Work with Japanese Clients Shifts are 01:00 am to 10;00 AM - **Purpose of Role**_ The purpose of this position is to assist in developing and maintaining a world-class...

Our client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest and professional in all communication with other parties - Ensure that feedback and follow...

At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make...

Our client is a well-established South African inbound tour operator. They are currently looking for an experienced Senior Inbound Sales Consultant/Groups FIT Consultant to join their growing team, The position is within their USA & Australasia Division.Responsibilities/Duties (not limited to):Having a passion for the travel industryExperience with working...

**Job Title**:Operations & Customer Service Agent **Location**:Cape Town (working from home) **Contract**:Permanent, full time - 45 hours per week **Hours**:Shifts between 8am and 10pm - Any 5 out of 7 days per week Shift is a rapidly growing marketplace disrupting the logistics industry across Europe. Our teams create solutions using technology to solve...

To lead the Support Team to resolve support issues relating to REDi Supported Products and Projects. KEY SUPPORT LEAD DUTIES: - To lead the Support Team to resolve support issues relating to REDi Supported Products and Projects - Support Reporting - Support Schedule Rostering - Support Issue Monitoring and Assistance - Client Monthly Management Hours...

Our client based in Cape Town is looking for a friendly, energetic and driven Senior Inbound Consultant to complement their vibrant office environment and to handle international tour operator enquiries.The ideal candidate should be confident, self-motivated and goal-driven. If you think that you are detail-orientated and accurate then this might be the role...

Our client based in Cape Town is looking for a friendly, energetic and driven Senior Inbound Consultant to complement their vibrant office environment and to handle international tour operator enquiries.The ideal candidate should be confident, self-motivated and goal-driven. If you think that you are detail-orientated and accurate then this might be the role...

Our client based in Cape Town is looking for a friendly, energetic and driven Senior Inbound Consultant to complement their vibrant office environment and to handle international tour operator enquiries. The ideal candidate should be confident, self-motivated and goal-driven. If you think that you are detail-orientated and accurate then this might be the...

Kendrick Recruitment are seeking a skilled and knowledgeable Front Desk Agent with experience in using Opera to join our prestigious 5-star hotel located in Cape Town. The Receptionist will be the first point of contact for guests, providing exceptional service and ensuring their stay is memorable. This role requires excellent communication skills, attention...