Facilities Service Coordinator

3 weeks ago

Cape Town, South Africa Recru-it Full time
Role Purpose:
The Facilities Service Coordinator will be responsible for the compliance of Contracts with Vendors and the Service level Agreements with internal and external Stakeholders, including customer service interactions, reports, and repairs. They will provide the highest level of Excellence with a sales-minded attitude while developing lasting, excellent relationships.

Requirements:
  • Minimum of 3 years' experience in contract management/service level agreements.
  • Minimum experience should be at least 3 years in a facilities management environment.
  • Relevant 3 to 4 year degree/NQF Level 5/6 in Business or Administration.
  • 5-6 years' experience in industry knowledge.

Duties & Responsibilities:
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat client by upselling services and taking care of any client concerns or complaints quickly and professionally.
  • Following up with clients regularly to assess and ensure their satisfaction.
  • Maintain good relationships with service providers and clients to keep customer base.
  • Resolves service desk issues and improves current service desk methods to increase productivity, client service and evaluating desk efficiency.
  • Coordinate Client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
  • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery, efficiency, and cost optimization.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze Jira ticketing system data, define patterns and work to lessen those recurring issues.
  • Understand what data is needed to support the performance framework.
  • Conduct regularly audits/ quality checks on service works undertaken and to ensure all standards are met and that remedial works is are carried out effectively, correctly, and thoroughly.
  • Perform regular building inspections and maintain inspection documentation.
  • Assist in the compliance of the Health and Safety policy and safe working practices and run with Health and Safety initiatives as needed.
  • Coordinates and oversees installation, inspections, repairs, repair maintenance, and facility equipment when required.
  • Respond to building emergencies as needed.
  • Create progress reports that accurately reflect the progress of the dashboard.
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
  • Ensure team follows best practices and maintain service level agreements.
  • Implement documented efficient and effective processes.
  • Conduct Vendor Contract Management and reporting.
  • SLA Reporting of all services.
  • Facilities projects reporting including escalations, finances and budget control and closing of projects.
  • Reporting on budget expenses of Office moves.
  • Test and report on Contract Compliance OHS.

Competencies:
  • Sword wielding attitude; roll up your sleeves attitude.
  • Adverse to none delivery.
  • Personal skills to self-management and self-motivation.
  • Problem resolution skills.
  • Communication - strong written and verbal.
  • Excellent critical thinking and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Excellent customer service and problem-solving skills.
  • Staying up-to-date with services, policies, and regulations.
  • Strong record-keeping and analytical skills.
  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.
  • The ability to work well under deadlines and to multitask.
  • Excellent verbal and written communication skills.

  • Facilities Service Coordinator

    6 days ago

    Cape Town, South Africa ARCS Full time

    Calling all Cape Town enthusiasts! We're seeking a dynamic Facilities Service Coordinator to join our client's team in the Financial Services Environment. This role puts you at the forefront of ensuring contract compliance with vendors and service level agreements with both internal and external stakeholders. From managing customer service interactions to...

  • Facilities Service Coordinator

    1 week ago

    Cape Town, South Africa ARCS Full time

    Requirements / Must Have: Minimum of 3 years' experience in contract management/service level agreements. Minimum experience should be at least 3 years in a facilities management environment. Relevant 3 to 4 year degree/NQF Level 5/6 in Business or Administration. 5-6 years' experience in industry knowledge / Financial Services Environment Experience...

  • Facilities Service Coordinator

    1 week ago

    Cape Town, South Africa ARCS Full time

    Requirements / Must Have:Minimum of 3 years' experience in contract management/service level agreements.Minimum experience should be at least 3 years in a facilities management environment.Relevant 3 to 4 year degree/NQF Level 5/6 in Business or Administration.5-6 years' experience in industry knowledge / Financial Services Environment Experience...

  • Facilities Service Coordinator

    1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Requirements / Must Have:Minimum of 3 years' experience in contract management/service level agreements.Minimum experience should be at least 3 years in a facilities management environment.Relevant 3 to 4 year degree/NQF Level 5/6 in Business or Administration.5-6 years' experience in industry knowledge / Financial Services Environment Experience...

  • Facilities Coordinator

    4 weeks ago

    Cape Town, South Africa Tower Group Full time

    Our client is one of the leaders in the property industry based in Bellville is looking to employ a FACILITIES COORDINATOR to join the team on a current 2 month contract with a lucrative salary base. Main Purpose and Objection of the Position: To manage the successful delivery of the facilities management services to the business. Administer all services,...

  • Facilities Coordinator

    4 weeks ago

    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    The job is a permanent Facilities Coordinator position located in Cape Town, Western Cape, South Africa, under the Risk business area. The role involves efficiently processing and maintaining the administration of the Facilities Department for effective record control and smooth departmental operations. **Parking Key Responsibilities**: Monthly invoicing of...

  • Facilities Coordinator

    4 weeks ago

    Cape Town, South Africa CallForce Full time

    Infrastructure & Facilities CoordinatorDescriptionThis position will serve to co-ordinate and undertake the effective functioning of the asset management processes based on required internal control measures, including co-ordinating the procurement of day-to-day goods and services for CallForce. MAIN AREAS OF RESPONSIBILITY ASSET Management? Ensure that all...

  • Operations / Facility Manager Aged Care Facility

    4 weeks ago

    Cape Town, South Africa Zeebra Junction Full time

    My Client a NPO in Cape Town is recruiting for a Operations / Facility Manager at their unit in Cape Town - Western Cape **Remuneration Structure** - Salary : Highly Competitive Salary Negotiable - Company benefits to be discussed in interview. **Education requirements**: - Matric - Business management diploma or hospitality management diploma - 5 - 10...

  • Operations / Facility Manager Aged Care Facility

    4 weeks ago

    Cape Town, South Africa Zeebra Junction Specialist Recruitment Full time

    **Overview** My Client a NPO in Cape Town is recruiting for a Operations / Facility Manager at their unit in Cape Town - Western Cape **Remuneration Structure** - Salary : Highly Competitive Salary Negotiable - Company benefits to be discussed in interview. **Education requirements**: - Matric - Business management diploma or hospitality management...

  • Facilities Manager

    2 weeks ago

    Cape Town, South Africa Nimble Group Full time

    **Reporting to**:Chief Operating Officer **Job Purpose**:The Facilities Manager is responsible for the coordination of the installation, general maintenance, safety and repair work in the building. They will manage a team of workers, regularly inspect the site, execute work as necessary, maintain equipment and assign workers to various...

  • Facilities Services Technician

    4 weeks ago

    Cape Town, South Africa Kenvue Full time

    **Facilities Services Technician (Electrical)**-2307001677W Description Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for: Facilities Services Technician This position reports into Daniell jones and is based at Cape Town, South Africa. **Who we are** At Kenvue, part of the Johnson & Johnson Family of...

  • Facilities Manager

    3 weeks ago

    Cape Town, South Africa RPO Recruitment Full time

    RPO Recruitment is a leading recruitment agency specializing in finding top talent for our clients. We are currently seeking a Facilities Manager to join our client's team. As a Facilities Manager, you will be responsible for the overall maintenance and management of our client's facilities, ensuring they meet regulatory standards and provide a safe and...

  • Facilities Officer

    4 weeks ago

    Cape Town, South Africa Rain Full time

    **key responsibilities** - Planning and managing the central services of facility. - Monitoring the safety and cleanliness of the interior and exterior of the facility. - Managing the facilities team, including hiring, training, and scheduling of staff as needed. - Developing and overseeing a preventive maintenance schedule for the building and equipment. -...

  • Facilities and Office Administration Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Company-RBSReference # Contract Type-PermanentSalary-Market RelatedIntroductionRBS is one of the largest fully fledged financial services advisory firms in Southern Africa. Our services cover a broad spectrum of needs including Insurance Broking, Risk Management, Corporate Risk Advisors, Employee Benefit Administrators and Consultants, and Health and Wealth...

  • Facilities Maintenance Technician

    6 days ago

    Cape Town, South Africa Two Oceans Marine Manufacturing Full time

    **Location**: Paarden Eiland **About Us**: **Job Purpose**: As a Facilities Maintenance Technician, you will report to our Facilities Manager and play a crucial role in maintaining the facilities and equipment at our manufacturing plant. Leveraging your technical skills and attention to detail, you will perform a variety of maintenance tasks to ensure a...

  • Regional Operations Manager

    2 weeks ago

    Cape Town, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA. **MAIN OUTPUTS** - Responsible for driving integrated Facilities Management (FM) services and strategy for the Client - Ensure delivery of efficient FM service as outlined in the Service Level...

  • Junior Facilities Co-ordinator Cape Town

    4 weeks ago

    Cape Town, South Africa CSG Foods Full time

    **Location** Cape Town **Closing Date: 26/05/2023** **Scope & General Purpose of the Job** The Junior Facilities Coordinator for the maintenance and general upkeep of equipment and facilities at client sites. They must have worked in commercial, industrial, or residential spaces, performing maintenance duties themselves, or contracting service providers....

  • Technical Facilities Manager

    3 weeks ago

    Cape Town, South Africa ARCS Full time

    Duties:Determine and organize work sequences and on-site applications.Execute repairs and renovations to interior/exterior surfaces, fixtures, and fittings.Perform basic plumbing, carpentry, and electrical repairs to buildings.Attend the completion of procedural / instructional / transactional forms / documentation.Perform routine and scheduled maintenance...

  • Technical Facilities Manager

    3 weeks ago

    Cape Town, South Africa ARCS Full time

    Duties: Determine and organize work sequences and on-site applications. Execute repairs and renovations to interior/exterior surfaces, fixtures, and fittings. Perform basic plumbing, carpentry, and electrical repairs to buildings. Attend the completion of procedural / instructional / transactional forms / documentation. Perform routine and scheduled...

  • Technical Facilities Manager

    3 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Duties:Determine and organize work sequences and on-site applications.Execute repairs and renovations to interior/exterior surfaces, fixtures, and fittings.Perform basic plumbing, carpentry, and electrical repairs to buildings.Attend the completion of procedural / instructional / transactional forms / documentation.Perform routine and scheduled maintenance...